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ETIC, IT Support Engineer

Cairo Governorate, Egypt (On-site)

ETIC, IT Support Engineer

1 Month ago • 1-2 Years • Administrative

About the job

4 skills required for this role

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foundation

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Job Description

Join our ETIC team as an IT Support Engineer. 1-2 years experience required. Install and configure laptops, provide technical support, manage IT assets, and work with firmwide IT teams. Must have experience in Windows 10, Google Suite, and hardware support. CCNA and MCSA knowledge preferred.

Must have:

IT Support
Windows 10
Google Suite
Hardware Support

Good to have:

CCNA Knowledge
MCSA Knowledge
ITIL Foundation
Android/IOS Apps

Perks:

On-Site Support
Team Environment

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Line of Service

Internal Firm Services

Industry/Sector

Technology

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

Job Responsibilities:

Install and configure laptops to support the onboarding process of the new employees.
Handle the on-boarding process in terms of delivering IT equipment, collecting relevant documentation, and giving IT induction when required.
Provide IT support for all related issues in domains of hardware (laptops, Printers, smartphones (iPhone\Android) and software (Windows 10, Google Suite and in-house applications).
Provide remote or on-site IT support for ETIC staff;
Perform IT assets management activities in terms of registration, assignment, and recycling of IT assets over the relevant systems.
Provide on site support for meeting rooms and video conferences.
Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably, and IT requests are being handled through the right channels;
Work with firmwide IT teams to assess technical and operational requirements of business solutions, and implement / test system solutions;
Responsible for the efficient and effective delivery of quality IT service to ETIC staff;

What we are looking for:

1-2 years of experience in IT Support role;
A self-motivated fast learner, who can demonstrate initiative and adaptability to a dynamic environment;
Ability to work in a team environment with a professional and enthusiastic attitude;
Android, IOS apps experience, Networking/Computer Science background;
CCNA \ MCSA knowledge is preferable;
ITIL Foundation Certification is a plus;
Good oral and written communication and interpersonal skills;
Proficiency in English;

Additional application instructions

Work style: On-Site
Location: New Cairo - CFC

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Job Posting End Date

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About The Company

PWC

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At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.

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