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EUC Engineer

Karnataka, India (On-site)

EUC Engineer

2 Months ago • 3 Years + • Administrative • Undisclosed

About the job

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Job Description

As an EUC Engineer, you'll manage desktop and laptop systems, including image creation, application distribution, patch management, and software evaluation. Responsibilities include troubleshooting hardware/software issues on various devices and operating systems, managing Active Directory, VDI platforms (Windows 365, Horizon), and responding to tickets/calls. You'll also support other IT areas (routers, printers, security systems), maintain asset tracking, and collaborate on documentation. The role requires strong problem-solving, customer service, and teamwork skills, along with proficiency in Microsoft Office and experience in a fast-paced environment. Supporting a remote user base in a multi-location, global environment is a key aspect of this position.

Must have:

Windows Server/7/8/10/Mac OS expertise
Troubleshooting hardware/software issues
Active Directory & VDI platform knowledge
Ticket/call response management
Excellent customer service & problem-solving skills

Good to have:

MCSE or equivalent
ITIL V3 certification
MDM solutions experience
Experience in VDI settings

About the job

Job Summary:

As an EUC Engineer, you’ll be responsible for the management of all desktop and laptop systems, including standard image creation and maintenance (physical and virtual), distribution of applications, virus and patch management, and participation in software evaluation and testing

Responsibilities

Essential Responsibilities:

Maintain/install end user software and hardware: Troubleshoot/resolve issues in a timely manner on Laptops/Desktops/Thin clients/peripheral devices/MS Windows OS/MS Office/ Local and web-based applications.

Software Administration: Active Directory Users and Computers and Security Groups, VDI platforms such as Windows 365 and Horizon

Ticket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task-oriented issues, and provide clearly written documentation regarding the problem, task, and resolution.

Other IT Related Support: Routers and switches, AV equipment, Printers, Security Systems and Proximity key card systems/Cable management. Maintain a clean and orderly IT storage area

Administrative tasks: Attend meetings both locally, and via teleconference. Meet with local vendors and technicians. Maintain asset tracking software with up-to-date data.

Documentation: Create and collaborate on documentation pertaining to projects, tasks and other business needs

Additional Responsibilities/Details:

Ability to work independently and in a team environment; perform follow through on tasks

Ability to maintain software and hardware inventory

Ability to multi-task and prioritize/re-prioritize work

Ability to keep abreast of the latest developments in hardware and software technologies

Strong sense of self-motivation, analytical skills, organization and attention to detail

Excellent troubleshooting, problem-solving, and customer service skills

Ability to interact with clients in a professional manner over the phone, in person, and in writing.

Ability to work under pressure, in a fast-paced work environment and support on-site and remote end-users

Microsoft Office proficiency

Coordinating and maintaining comprehensive physical asset management of technology equipment

Collaborating with HR and Purchasing partners to streamline Desktop Management policies and procedure

Supporting a remote user base in a multi-location, global environment

Driving consistent improvements to raise the quality and efficiency of desktop management service provided to all employees

Ensuring internal groups are fully coordinated through hardware and software deployment life cycles

Providing technical/personal mentorship and guidance to team members on a regular basis

Proven ability to work on multiple projects concurrently with ease, maintaining organizational standards across each project

Qualifications

Minimum Education Requirements:

Bachelor’s degree required or equivalent experience

Minimum Experience Requirements:

3+ years of progressively responsible experience as an EUC Engineer or related role

Other Requirements:

Advanced knowledge of Windows Server (2008-2019), Windows 7/8/10 and Mac OS

Experience with workstation management system and desktop imaging

Knowledge of Office 365 and Exchange

MCSE certification or equivalent work experience – preferred

ITIL V3 certification – preferred

Experience with MDM solutions – preferred

Experience in a VDI setting – preferred

Consilio’s True North Values

Excellence We strive to make every client our advocate

Passion We DO because we CARE

Collaboration We win together through teamwork and communication

Agility We flex, adapt and embrace change

People We value, respect and invest in our teammates

Vision We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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