Event Services Coordinator

About the Role & Team

As an Event Services Coordinator, you will support the Services Team by handling daily administrative and clerical duties while also facilitating event execution. You will engage with first-time and repeat Guests who have a stay or event activation in any of our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, Disney Springs, or other event venues.

Collaboration, organization, communication, and the ability to multi-task are keys to success on this high-volume, fast-paced Team. Partners include, but are not limited to, Disney Imagination Campus, Resort Sales, Sports Sales, Group Reservations, Sports Travel, Resort Operations, Park & Resort Event Operations, Sports Operations, Disney Event Group, Encore, Group System Support, Transportation, and Security.

You will report to the Senior Event Services Manager.

What You Will Do

• Handle basic group contact requests and answer questions pre-arrival and onsite regarding food & beverage, admissions, function space, general resort or park information, and event venues, and provide day-of event support at the event venue

• Communicate event needs through detailed and concise Banquet Event Orders (BEOs) and Group Resumes, create Food & Beverage and Dinner show agreements, and drive revenue by providing group contact with enhancement options

• Timely and accurate completion of assigned projects and administrative activities/tasks and ability to provide accurate data for deposit collection

• Represent The Walt Disney Company with the highest level of integrity and professionalism at all times

Required Qualifications & Skills

• Passion for delivering outstanding Guest Service, and at least 6 months of work experience in responding to and resolving complicated guest inquiries and issues

• Knowledge of Group Markets, Catering/Banquets, Conventions, Resorts Rooms, and Events

• Flexibility in scheduling and availability to work nights, weekends, and holidays based on event schedules and needs

• Attention to detail and prioritization skills in handling many requests at the same time

• Ability to work independently and collaborate with the team to improve efficiency, knowledge-share, problem-solve, and maintain close partnerships with cross-functional teams

• Computer proficiency within a Windows environment

• Eagerness to learn new and evolving software applications

Preferred Qualifications

• Proficiency with Meeting Matrix, Siebel, and DSCS Systems

• Knowledgeable of Walt Disney World event function space in Resorts, Theme Parks, and other facilities.

• Strong negotiating skills and influencing abilities

• Food & Beverage or Resort Rooms experience

Education

• High School Diploma or equivalent

Preferred Education

• Associate's Degree or higher

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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