Executive – Regional Administration

Summary:

The Sales and Service Administrator is responsible for managing regulatory applications, sales support, and service processes to ensure compliance and operational efficiency. This role combines sales and service support, requiring strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment while delivering exceptional service to all stakeholders.

Roles and Responsibilities:

Regulatory Applications Management

• Complete NSW Liquor and Gaming regulatory applications for sales orders using a third-party website.
• Ensure applications are finalized before the install date of each sales order.
• Communicate application completion to internal teams and update sales order statuses in Microsoft Dynamics and Salesforce.
• Manage exceptions to meet customer needs and regulatory requirements.
• Manage ACT and VIC regulatory machine applications for sales orders.
• Coordinate with relevant parties to ensure applications are completed on time.

Post-Sales Support

• Collaborate with the Customer Liaison Team to ensure all post-sales processes are completed within strict timeframes.

Sales Support

• Assist the Australian Sales Support Manager with business and customer needs.
• Act as an overflow team member, managing the delegation and preparation of customer quoting proposals.

Returned Materials Management

• Create and track Returned Materials Authorizations (RMA) in Microsoft Dynamics.

Invoice Processing

• Process Buying Program rebate invoices.
• Manage general sales-related invoices from service providers, travel, and other sources.
• Liaise with Vendor Management and Accounts Payable teams to set up new vendors as required.

Policy and Compliance

• Ensure alignment with global and regional policies, adapting to local market requirements.
• Manage various service sales and billing tasks, including:
  • Contract updates
  • Account queries
  • Onboarding processes
  • Invoicing and billing adjustments

Administrative Support

• Complete various administrative tasks, such as:
  • Dashboard management
  • Asset tracking
  • Uniform orders
  • Technical licenses
  • Regulatory updates

What We're Looking For

• Minimum 2-3 years of experience in a sales support or customer service position.
• Familiarity with Customer Relationship Management (CRM) software, such as Salesforce or Microsoft Dynamics AX (preferred).
• Proficient in Microsoft Office Suite and general computer literacy.
• Previous experience in a gaming or technical environment is a plus.
• Strong organizational and time management skills to thrive in a fast-paced, high-volume setting.
• Demonstrated problem-solving ability with adaptability and a positive attitude.
• Excellent verbal and written communication skills, with the ability to engage effectively both over the phone and in writing.
• Skilled at building strong relationships and rapport with both internal teams and external customers.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Additional Information:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.