Executive Service Desk Technician

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Who You Are

You are an experienced Executive Service Desk Technician with a track record of successfully addressing technical challenges and delivering outstanding service in fast-paced, growing organizations. You are adept at identifying, diagnosing, and resolving application and hardware issues while maintaining a strong focus on documentation and user satisfaction. You're a highly presentable and professional communicator, skilled in building trust with stakeholders of all levels—especially senior leadership. You excel at delivering white-glove, concierge-level support to executive users in corporate settings.

What You'll Do

• Serve as a core member of the Service Desk team, providing comprehensive IT support for end-users and operational teams within Blink Health.
• Deliver focused, high-touch IT support for executive team members at the NYC office, ensuring an exceptional, proactive, and discreet service experience.
• Provide white-glove technical assistance for MacOS and Windows devices, tailored to the needs and preferences of high-level stakeholders.
• Support remote access technologies and tools, including Okta, Google Workspace, Zoom, Slack, and various SaaS platforms.
• Set up, configure, and maintain mobile devices (iPhones, iPads) and manage secure communications.
• Perform onsite support tasks such as desk moves, hardware setups, and audio/visual preparations for executive meetings and presentations.
• Monitor, track, and resolve issues using Jira; ensure resolution quality and executive satisfaction are prioritized and documented.
• Anticipate needs and prevent recurring issues through proactive support, user education, and systems optimization.
• Partner with internal teams such as DevOps, Security, Software Engineering, and Pharmacy Operations to resolve cross-functional challenges.
• Remain onsite Monday–Friday during business hours to provide responsive, face-to-face support.
• Participate in an on-call rotation for remote support (Saturdays 9 a.m. – 5 p.m. ET); occasional travel may be required.

What You'll Need

• 5+ years of IT support experience, preferably in hybrid corporate environments.
• Proven success delivering executive-level and white-glove support to C-suite and senior leaders.
• Technical proficiency with MacOS, Windows, Okta, Zoom, Google Workspace, Slack, and Jira/Confluence.
• Hands-on experience with MDM platforms such as Jamf or Intune.
• Familiarity with video conferencing setup, particularly in executive boardroom settings.
• Experience with Amazon Connect and Zendesk is a plus.
• Strong organizational skills with experience in IT asset management and process documentation.
• A professional, polished demeanor; service-oriented mindset; and the ability to remain composed under pressure.
• Excellent verbal and written communication skills and a customer-first attitude.
• A desire to learn and adapt in a dynamic, fast-paced environment.

Location

This is a fully onsite role based in New York City.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.