Executive/ Sr. Executive - RMA Coordinator

3 Months ago • 3-5 Years

Job Summary

Job Description

As an RMA Coordinator at Qube Cinema, you will be responsible for managing the return merchandise authorization (RMA) process. This includes updating inventory records, collaborating with customer service, technical support, and warehouse teams to ensure timely processing of RMAs. You will also identify trends in product returns and work with relevant departments to address issues, while ensuring compliance with company policies and regulations. Furthermore, you will generate reports on return rates and potential quality issues, contributing to the improvement of product quality and customer satisfaction.

Must have:

Familiarity with RMA procedures and warranty policies
Experience in an RMA or customer service role (2-3 years)
Experience in technical support with electronics, hardware, or software products
Knowledge of product quality assurance and inventory management systems

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quality-control

Job Details

At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life.

Position: Executive/ Sr. Executive - RMA Co-Ordinator

Position Count: 1

Location: Guindy, Chennai.

Experience: 3 years to 5 years

Job Description/Key Responsibilities:

1. Update inventory records to reflect returned products, ensuring that returned items are either restocked or marked for further action (repair, disposal, etc.).
2. Work closely with customer service, technical support, and warehouse teams to facilitate timely processing of RMAs.
3. Identify trends or recurring issues with products being returned and collaborate with relevant departments (e.g., product development, quality assurance) to address the root cause.
4. Ensure all RMA processes comply with company policies, industry standards, and applicable regulations.
5. Generate reports on return rates, reasons for returns, and any potential issues affecting product quality.

Qualifications:

1. Familiarity with RMA procedures and warranty policies.
2. Proven experience in an RMA or customer service role (2-3 years).
3. Experience in technical support or working with electronics, hardware, or software products.
4. Knowledge of product quality assurance and inventory management systems.