Executive/ Sr. Executive - RMA Coordinator

3 Hours ago • 3-5 Years

Job Summary

Job Description

As an RMA Coordinator at Qube Cinema, you will be responsible for managing the return merchandise authorization (RMA) process. This includes updating inventory records, collaborating with customer service, technical support, and warehouse teams to ensure timely processing of RMAs. You will also identify trends in product returns and work with relevant departments to address issues, while ensuring compliance with company policies and regulations. Furthermore, you will generate reports on return rates and potential quality issues, contributing to the improvement of product quality and customer satisfaction.
Must have:
  • Familiarity with RMA procedures and warranty policies
  • Experience in an RMA or customer service role (2-3 years)
  • Experience in technical support with electronics, hardware, or software products
  • Knowledge of product quality assurance and inventory management systems

Job Details

At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life.

Position: Executive/ Sr. Executive - RMA Co-Ordinator

Position Count: 1

Location: Guindy, Chennai.

Experience: 3 years to 5 years

Job Description/Key Responsibilities:

1. Update inventory records to reflect returned products, ensuring that returned items are either restocked or marked for further action (repair, disposal, etc.).
2. Work closely with customer service, technical support, and warehouse teams to facilitate timely processing of RMAs.
3. 
Identify trends or recurring issues with products being returned and collaborate with relevant departments (e.g., product development, quality assurance) to address the root cause.
4. Ensure all RMA processes comply with company policies, industry standards, and applicable regulations.
5. Generate reports on return rates, reasons for returns, and any potential issues affecting product quality.

Qualifications:

1. Familiarity with RMA procedures and warranty policies.
2. 
Proven experience in an RMA or customer service role (2-3 years).
3. 
Experience in technical support or working with electronics, hardware, or software products.
4. 
Knowledge of product quality assurance and inventory management systems.

Similar Jobs

Supercell - Creative Producer, Marketing Studio

Supercell

Helsinki, Uusimaa, Finland (On-Site)
2 Weeks ago
Survay Monkey - Demand Generation Manager

Survay Monkey

Heredia, Heredia Province, Costa Rica (Hybrid)
2 Weeks ago
ARHS - AWS Cloud Architect

ARHS

Luxembourg (On-Site)
1 Month ago
Bohemia Interactive - Senior Producer

Bohemia Interactive

Prague, Prague, Czechia (On-Site)
6 Months ago
Eleven Labs - Design Engineer

Eleven Labs

Poland (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Netflix - Data Analyst, Production Finance Operations & Innovation

Netflix

Los Angeles, California, United States (On-Site)
4 Weeks ago
Scout - Senior Manager, Digital Marketing

Scout

(Hybrid)
2 Weeks ago
Spin Master - Sr. Lead Engineer, Mechanical Design

Spin Master

Guangdong Province, China (On-Site)
4 Weeks ago
Amber - 3D Level Designer (Project Based)

Amber

Bucharest, Bucharest, Romania (On-Site)
10 Months ago
Whatnot - Account Manager

Whatnot

New York, New York, United States (On-Site)
2 Weeks ago
matchgroup - Scaled Operations Program Manager / Quality Operations Program (Trust and Safety)

matchgroup

New York, New York, United States (Hybrid)
3 Months ago
Warner Bros Games - Executive Producer

Warner Bros Games

San Francisco, California, United States (Hybrid)
1 Month ago
Thales - Confirmed Fullstack Engineer

Thales

Toulouse, Occitanie, France (On-Site)
2 Days ago
Google - Signal and Power Integrity Engineer, Machine Learning

Google

Sunnyvale, California, United States (On-Site)
4 Weeks ago
The Walt Disney Company - Manager, Application Technology

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Chennai, Tamil Nadu, India

Accenture - Procure to Pay Operations Analyst

Accenture

Gurugram, Haryana, India (On-Site)
1 Week ago
PwC - IN_Senior Associate_Qlikview_D&A_Advisory _Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Actian - Zen Sustaining Engineer - Bangalore/Pune

Actian

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Games 24x7 - SDE-2 Game Developer

Games 24x7

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Head Digital Works - Graphic Designer

Head Digital Works

Hyderabad, Telangana, India (On-Site)
2 Months ago
Devrev - Solutions Engineer

Devrev

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Capgemini - Business Advisor

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago
Egnyte - Senior DevOps Engineer - Azure

Egnyte

India (Remote)
3 Months ago
Hasura - Senior/Staff Software Engineer - Go Backend (Bengaluru/Hybrid)

Hasura

Bengaluru, Karnataka, India (Hybrid)
8 Months ago
PwC - IN_Senior Associate_Tableau Developer_Data & Analytics_Advisory_PAN India

PwC

Gurugram, Haryana, India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Qube Cinema is a provider of end-to-end movie technology and solutions. The company draws on decades of experience in cinema and provides a seamless environment for exhibitors, filmmakers and post-production companies with products and services that are flexible, reliable and cost-effective.

Qube’s products and services are well established globally, with thousands of installations serving 136 countries across the world.

Qube Cinema has been a leading provider of technology in the film, video and audio domains and has pioneered several technology revolutions over the last four decades. The company was instrumental in bringing computer-based digital non-linear editing to India with Avid Technology, transforming the industry and forever changing the way Indian film and television programs were edited. The company subsequently brought digital cinema sound to India with DTS and helped Indian cinema leapfrog a generation, form mono sound directly to digital.

In 2005, Qube Cinema became one of the pioneers of the digital cinema transformation worldwide with its Qube digital cinema server and QubeMaster Pro digital cinema mastering products.

Qube continues to innovate with Qube Wire, a truly unique self-service digital cinema content delivery and key management service that has quickly become the market leader.

The company is also setting up virtual production facilities and has multiple other pathbreaking services under development — all with the aim of bringing to life the passion of every storyteller, to engage, entertain and enlighten the world.

Chennai, Tamil Nadu, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Kochi, Kerala, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Kollam, Kerala, India (On-Site)

View All Jobs

Get notified when new jobs are added by Qube Cinema

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug