Experienced Croupier - St Giles

7 Months ago • All levels

Job Summary

Job Description

Grosvenor Casinos is seeking an experienced croupier to join its team at the St Giles (Tottenham Court Road) location. As a croupier, you will be responsible for welcoming and assisting customers in gaming, understanding the rules of the games, and ensuring a safe and enjoyable gaming experience. You will also be responsible for following guidance from the CADS and gaming supervisor to meet table demand and deliver fantastic service on the gaming floor. This role requires a PFL and the ability to work flexible hours, including nights, weekends, and bank holidays.
Must have:
  • Holder of a PFL
  • Excellent customer service skills
  • Strong communication skills
  • Knowledge of casino games and payouts
  • Ability to work in a fast-paced environment
  • Teamwork skills
  • Flexibility to work nights, weekends, and bank holidays
Perks:
  • £1000 joining incentive
  • Share of uncapped tips
  • Premium pay allowance after midnight
  • 50% off food and soft drinks across all Grosvenor & Mecca venues

Job Details

Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

Job Description

Grosvenor Casino, St Giles (Tottenham Court Road)

As an experienced croupier you will:

  • Acknowledge, welcome and assist customers in gaming
  • Understand the games, payouts and who are our high value members
  • Connect with first time customers, explaining how the games are run
  • Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
  • Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

As a valued team member, you'll receive a number of benefits, including a £1000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight & a whopping 50% off food and soft drinks across all Grosvenor & Mecca venues!

* Our generous £1000 joining incentive is paid out in two installments of £500 after 6 months & 12 months! (Terms & conditions apply).

Qualifications

  • A fantastic personality
  • Holder of a PFL
  • Collaborate and work as part of the wider casino team
  • Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
  • Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
  • Applicants must be 18+ & have right to work in the UK

Additional Information

#LI-TC1 #LI-Onsite

  • Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
  • Fantastic Rewards Package: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding. 
  • Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
  • Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team’s success.
  • Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
  • People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
  • High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
  • Emphasis on Growth: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.

 

Don't miss out on the opportunity to join a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

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About The Company

We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming.

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