Experienced Dealer

12 Hours ago • All levels • Operations

About the job

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Job Description

As an experienced dealer at Grosvenor Casino Birmingham, you'll welcome and assist customers, understand games and payouts, identify high-value members, and explain games to new players. You'll follow guidance from supervisors to meet table demands and provide excellent service. Prioritizing safer gambling is crucial, requiring you to identify and report potential problem gambling. The role demands flexibility to work various shifts, including nights, weekends, and bank holidays. Responsibilities include understanding gaming rules, customer service, responsible gaming practices, and collaborating with the casino team.

Must have:

PFL holder
Excellent customer service skills
Gaming knowledge
Teamwork
Flexibility to work various shifts

Perks:

£1000 joining incentive
Share of uncapped tips
Premium pay after midnight
50% off food and soft drinks

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Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

Job Description

Grosvenor Casino, Birmingham Hill street, B5 4AH

As an experienced dealer you will:

Acknowledge, welcome and assist customers in gaming
Understand the games, payouts and who are our high value members
Connect with first time customers, explaining how the games are run
Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

As a valued team member, you'll receive a number of benefits, including a £1000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight & a whopping 50% off food and soft drinks across all Grosvenor & Mecca venues!

* Our generous £1000 joining incentive is paid out in two installments of £500 after 6 months & 12 months! (Terms & conditions apply).

Qualifications

A fantastic personality
Holder of a PFL
Collaborate and work as part of the wider casino team
Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
Applicants must be 18+ & have right to work in the UK

Additional Information

Must hold or have held a PFL.

Starting salary £11.44, Tips & paid breaks.

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