F & B Host

4 Months ago • All levels • Operations

Job Summary

Job Description

As an F&B Host at Grosvenor Casino Sunderland, you'll be the face of the business, greeting and entertaining customers to create a memorable experience. Responsibilities include ensuring amazing customer experiences, promoting current products and promotions, providing prompt and friendly food and beverage service, meeting daily/weekly targets, and maintaining a positive and enthusiastic attitude. You will proactively offer service, replenish stocks, and respond positively to all customer requests. The role requires flexibility to work various shifts, including weekends and bank holidays.
Must have:
  • Positive attitude
  • Hospitality experience
  • Unrivaled customer experience
  • Excellent communication
  • Flexibility with shifts (weekends, late nights)

Job Details

Job Description

Grosvenor Casino, Sundeland SR1 1TP

As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

  • Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
  • Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
  • Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
  • Be aware of daily / weekly targets and contribute positively towards them
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
  • Replenish stocks so that the customer always has the opportunity to access products at all times

Qualifications

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Fanatical about delivering unrivalled customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working
  • Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

Must be fully flexible, able to work late nights, and weekends.

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About The Company

We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming.

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