Field Manager Supercharging - UK & Ireland

2 Weeks ago • 5 Years + • Operations • Undisclosed

About the job

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Job Description

Tesla seeks an experienced Field Manager for its Supercharging Network in the UK & Ireland. Responsibilities include managing a team of service technicians, troubleshooting and repairing equipment, scheduling and prioritizing work, preparing daily updates, conducting performance reviews, providing training, working with engineering and training departments, controlling regional spend, and contributing to the overall efficiency of the O&M program. The role requires extensive travel and strong communication, problem-solving, and leadership skills. Experience in maintenance and operations, team leadership, root cause analysis, and creating scopes of work is essential. Specific training and certifications (OSHA/NFPA 70E/PV systems) are also required.

Must have:

5+ years maintenance & operations experience
Team building, training & leadership skills
Data management expertise
RCA & CAR report writing
Scope of Work creation (maintenance/electrical)
OSHA/NFPA 70E/PV system certifications
Excellent communication & customer service

What to Expect

Tesla is seeking an experienced and dynamic Field Manager to provide technicians/electricians with training opportunities, manage schedules, follow up on open cases, actively monitor fleets, and fulfill preventative maintenance obligations on our Supercharging Network. The Field Manager will be responsible for most, if not all, post-installation responsibilities and service work as it relates to performance and system uptime with the support of associated engineering and deployment teams.

What You’ll Do

Manage Service Technicians/Electricians, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region
Be ready to travel for extended periods of time covering multiple locations with minimal notice
Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines
Exercise discretion and independent judgment while overseeing the field service work and successful completion of work orders as related to troubleshooting down or underperforming systems
Evaluate the work of technicians and electricians to provide both quarterly and yearly performance reviews
Provide necessary onboarding and training resources to Field Service Technicians
Work with Engineering and Training departments to ensure effective processes are in place
Have responsibility for daily operations, including acting on actual events, arranging resources and monitoring progress
Control overall regional spend and when needed, propose cost- effective solutions
Together with territory manager, own responsibility for the creation, delivery, efficiency, and productivity of the Operation & Maintenance program in the field, both directly and with key partners

What You’ll Bring

5+ years of experience working within maintenance and operations
Experience building, training and leading a team
Ability to manage large amounts of data
Experience writing Root Cause Analysis and Corrective Action Reports
2+ years experience creating Scopes of Work for maintenance or electrical services
Recent training and current certification as required in OSHA / NFPA 70E / Safety experience with PV systems
Excellent computer skills especially Excel, Outlook, and Word
Excellent written and verbal skills from both a technical and client facing perspective
Excellent customer service skills
Clean DMV printout and valid Driver License
Regular, reliable and predictable attendance
Ability to work well with others in a collaborative team environment

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