Field Service Engineer

1 Month ago • All levels • Software Development & Engineering • $5,500,000 PA - $6,000,000 PA

Job Summary

Job Description

The Field Service Engineer will be responsible for installing, maintaining, inspecting, and repairing medical equipment (MRI/X-ray diagnostic equipment/ultrasound diagnostic equipment/biomedical information monitors, etc.), providing services so that medical professionals and patients can use our products with peace of mind. They will understand customer needs, explain post-sales maintenance contracts, and provide explanations about services. The goal is to continuously improve and provide high-quality service to customers.
Must have:
  • Installation, repair, and maintenance of medical equipment.
  • Escalate customer issues effectively.
  • Provide prompt reports to customers and the company.
  • Develop technical and interpersonal skills.
Good to have:
  • Knowledge of networks.
  • Teamwork skills.
  • Background in science/engineering (electrical, electronics, mechanical, or medical technology).
  • Native or fluent Japanese language skills.
Perks:
  • Bonus (incentives paid annually in March).
  • Social insurance (welfare pension insurance, health insurance), labor insurance (employment insurance, industrial accident insurance).
  • Paid leave (up to 20 days in the first year, varies by the month of entry), Care Leave, Sick Leave and PhiliFlex points.

Job Details

Job Title

Field Service Engineer (名古屋勤務)

Job Description

医療機器(MRI/X線診断装置/超音波診断装置/生体情報モニタなど)の据付、保守、点検、修理などをメインに担当し、医療関係者と患者の方々が安心して当社製品をお使いいただけるようサービス提供をするカスタマーサポートポジションです。
当社製品ご使用いただいている長い期間に、お客様のニーズをしっかり把握し、販売後の保守契約の説明やサービスに関する説明を行うことも担います。技術者として、お客様に質の高いサービス提供を行うことを目標に継続的にレベルアップして頂ける方のご応募をお待ちしております。

■あなたの役割
・医療機器の据付・定期点検・修理(緊急・予定)作業
・顧客の問題を迅速かつ効果的にエスカレーションする
・顧客・社内への迅速な報告・提案を実施する
・サービスエンジニアの業務に必要な技術・対人スキルと知識を育成する
・担当機器の技術力向上に継続的に取り組む
・品質方針に基づいて特定された機器の安全性の問題を報告する
・保守・修理業務に関する顧客への提案・修理請求作業
・場合によりお客様要求に対しての電話サポート、リモート診断など

■求める経験・スキル/求める人物像
航空整備士、自動車整備士、複合機・エレベーター保守の方、IT業界出身者など大歓迎です!
技術を用いるカスタマーサポート、フィールドサービス、セールスエンジニア等のご経験のある方
転勤に抵抗のない方(転勤に伴う諸手当あり)
• 運転免許必須
• ネットワークの知識があればなお歓迎
チームワークスキル(自分たちのグループ内でのスケジュール調整、営業、本社などとチームで協業することが多く発生
します。)
理系バックグラウンドをお持ちの方。特に高専・専門・大卒で、電気/電子/機械/医療技術関連のいずれかを専攻された
方は大歓迎です
語学:日本語の会話、読み書き含め、極めて流暢な方

製品情報:

IGT

フィールドサービスエンジニアについて

https://www.youtube.com/watch?v=FmpX_x0U14g&t=36s

https://www.youtube.com/watch?v=J2QF24xPAcY


 
【採用情報】
・契約期間:期間の定めなし
・試用期間:あり(原則として入社日より6ヶ月)
業務内容:(雇入れ直後)上記のとおり(変更の範囲)会社の定める業務

・就業場所:名古屋支店
※転勤あり制

変更の範囲:当社拠点全般。配置転換により当社拠点全般に異動の可能性あり
・就業時間:9:00-17:30 (休憩時間:原則として12:00-13:00)
※フレックスタイム制
※時間外労働:あり
※休日:毎週土(所定休日)/日曜日(法定休日)、国民の祝日、年末年始(12月29日-1月4日)
・給与:550万~600万 ※経験を考慮して優遇します
・賞与:あり
※インセンティブは毎年3月の年1回支給 (会社業績、部門業績、個人評価によって変動あり)
※年度途中入社者は対象期間中日割計算あり
・その他:
※加入保険:社会保険(厚生年金保険、健康保険)・労働保険(雇用保険、労災保険)
※休暇: 休暇: 有給休暇 (初年度最大20日間(入社月により変動します)、Care Leave(年間10日間付与)、Sick Leave(年
間30日間付与)ほか
※PhiliFlexポイント:72,000 ポイント(1ポイント=1円)

【Philips について 】
私たちは医療技術(ヘルステック)企業です。私たちは「すべての人々が重要である」という信念に基づいて組織全体を構
築し、世界中の全ての人々が私たちに相応しい質の高い医療にアクセスできるようになるまで、立ち止まることはありませ
ん。
一生をかけられる仕事をしましょう。人々の健やかな人生のために。

·       私たちの事業

·       私たちの歩んできた歴史

·       私たちの信念


もしこのポジションにご興味をお持ちいただけるようでしたら、全ての要件に当てはまらなくても構いませんので、ぜひ一
度ご応募ください。
あなたは、Philips内の他のポジションに適任な候補者であるかもしれません。
当社のダイバーシティ&インクルージョンへの取り組みについては、 こちら をご覧ください。

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About The Company

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.

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