Field Service Engineer Coordinator
7 Months ago • 5 Years +
Software Development & Engineering
Job Description
Zeeco fosters a robust work environment with a strong culture, trained leadership, and growth opportunities. They collaborate with industry leaders, allowing individuals to expand their skills alongside subject matter experts. The Field Service Coordinator is responsible for coordinating technician activities and schedules, communicating with customers and suppliers, and preparing detailed technical reports. This role requires strong organizational, communication, and problem-solving skills, with knowledge of Microsoft Office and SAP B1. The position emphasizes interpersonal communication, customer service, and a proactive, team-oriented approach.
Good To Have:
- Knowledge in travel coordination
Must Have:
- Coordinate technician schedules
- Communicate with customers and suppliers
- Prepare technical reports
- High school with technical certificate
- 5+ years in Coordination of Technical Assistants
- Intermediate/advanced English
- Microsoft Office (Excel, Word, PowerPoint)
- Knowledge of ERP SAP B1
- Problem-solving ability
- Control of agendas and dates
- Interpersonal Communication
- Customer service
- Organization
- Teamwork
- Leadership attitude
- Proactivity
- Commitment
- Creativity
- Flexibility
- Resilience
Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts.
Key Responsabilities
· The Field Service Coordinator is responsible for the coordination activities of the Technicians and the Services.
· Coordinate the schedule of the Technicians for allocation at the customer.
· Communicate with customers and suppliers and provide guidance to Service Technicians.
· Preparation of detailed and organized technical reports.
Qualifications and Experience
· High school, with a technical school certificate.
· 05+ year´s in the role of Coordination of Technical Assistants.
· Intermediate/advanced English (writing and conversation).
Technical Skills
· Microsoft Office - Excel, Word, Power Point
· Knowledge of ERP SAP B1.
· Ability to solve problems and propose alternatives.
· Control of agendas, dates, prediction of the need for orders.
· Knowledge in travel to coordinate travel time by air, road, accommodation, etc.
· Negotiation skill.
Behavioral skills
· Interpersonal Communication
· Customer service
· Organization
· Ability to work in teams
· Profile with a leadership attitude
· Proactivity
· Committed to work and the company
· Creative thinking
· Flexibility and ability to make quick changes adapting to situations
· Being resilient
Working at Zeeco means being part of a people-centric culture and environment built on mutual respect, personal encouragement, professional integrity, and limitless opportunity. Join Zeeco and embark on a fulfilling journey where innovation, collaboration, and personal and professional growth converge.
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