Field Service Engineer - Monitoring Solutions Delivery

Job Title

Job Description

Field Service Engineer - Monitoring Solutions Delivery

Overview: This hybrid role combines the responsibilities of a Technical Consultant and a Field Service Engineer, focusing on patient monitoring equipment. You will deliver high-quality service and technical expertise to ensure customer satisfaction, system maintenance, and successful project implementation.

Your role:

Technical Resource & Solutions Implementation: Serve as the technical expert for implementing patient monitoring solutions, conducting site assessments, and providing data-driven analysis. Work in tandem with Philips Solution Architects for solution selling to address customer needs.

Project Delivery & Documentation: Execute project activities efficiently, adhering to work estimates and defined methods. Prepare and maintain as-built drawings and service documentation, ensuring precise documentation of completed work.

System Maintenance & Support: Plan and execute corrective and preventive maintenance tasks with precision and operational efficiency. Provide remote and on-site technical support to the installed customer base.

Customer Relationship Management: Build and sustain strong customer relationships to foster long-term satisfaction and loyalty. Instruct and guide customers on the operation and maintenance of Philips solutions.

Collaboration and Communication: Collaborate closely with internal teams, including project managers, clinical consultants, and service sales teams, to ensure seamless service delivery.

Communicate effectively with customers, teams, and stakeholders in both English and Chinese.

Technical Escalation & Problem Resolution: Resolve complex customer issues using independent judgment and a deep understanding of IT knowledge and skills.

Escalate configurations inconsistent with technical standards.

Training & Development: Participate actively in training programs to enhance technical skills, achieving relevant certifications.

Offer product usage guidance and basic troubleshooting training to customers.

Reporting & Documentation: Prepare accurate and timely service reports and simplified maintenance manuals to meet company and customer requirements. Regularly update the project manager and team members on installation activities.

You're the right fit if:

• University graduate with a minimum of 3 years in relevant Informatics Product Delivery.
• Expertise in programming languages, various operating systems, and databases.
• Knowledge of DICOM and HL7 standards.
• Proficient in Windows Server, SQL, and Virtual Machine technologies.
• Strong technical expertise, particularly in healthcare products with a customer-focused mindset.
• Excellent communication skills in English and Chinese.
• Valid driving license and access to a personal vehicle, willingness to travel as needed.
• Willing to participate in short-term overseas training programs and off-hours on-call duty rotation.
• Self-motivated with strong execution, problem-solving skills, and self-management capabilities.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.