Field Service Technician I

1 Week ago • All levels • Administrative

Job Summary

Job Description

As a Field Service Technician I at Scientific Games, you'll provide exceptional customer service addressing lottery machine service break-fix, installation, and preventative maintenance needs. No prior lottery experience is required; Scientific Games provides comprehensive training and tools. Responsibilities include resolving equipment and communication issues, handling new installations, performing preventative maintenance, identifying customer needs, and making service recommendations. You'll work independently and collaboratively with a team, contributing to customer satisfaction and revenue generation. The role involves learning about lottery terminals, IT communications, and software. The company offers a comprehensive benefits package, including a company vehicle, uniforms, and excellent compensation.
Must have:
  • Troubleshooting computer software/hardware
  • Excellent communication skills
  • Problem-solving and strong judgment
  • Time management and organization
  • Ability to lift up to 50 pounds
  • High school diploma
Perks:
  • Competitive salary & 401k match
  • Excellent health, dental, vision benefits
  • Paid time off & holidays
  • Company vehicle, uniforms, & phone
  • Paid training
  • Opportunities for advancement

Job Details

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority.  Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.

If we are a good fit you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You’ll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and make recommendations on providing the best services. You’ll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.

We’ll teach you all kinds of cool stuff in this exciting industry of Lottery!  You will learn all about lottery terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.

Working with Scientific Games means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work

What you would be responsible for:

  • Provide an uncommon customer experience using your technical skills
  • Communicate the value of our services and match products with customer needs
  • Build and maintain strong, long-lasting customer relationships
  • Solve your customers’ challenges the first time, owning it

Benefits

  • Competitive salary plus company matched 401K plan 
  • Fast-paced, fun, flexible, and dynamic work environment
  • Excellent Health, Dental & Vision benefits
  • Flexible spending accounts for health care and day-care
  • Convenient direct deposit for paychecks
  • 12 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
  • Company paid Life and Disability Insurance
  • Paid Training
  • Company paid uniforms and shoes
  • Company vehicle (position specific)

Requirements

  • An understanding of and experience with troubleshooting computer software and hardware technologies
  • Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
  • Promptly respond to customer/management request and feedback.
  • Proven self-starter with motivation and ability
  • Great organization and time management skills that allow you to handle
  • multiple responsibilities efficiently and promptly
  • Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
  • Ability to prepare and analyze reports to identify product failure trends and
  • service ability issues
  • Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
  • On occasion climbing ladders
  • High School Diploma or equivalency
  • Pass background check and a clean driving record (No more than 2 speeding tickets in the last 5 years)
  • Maintain an acceptable driving record in accordance with our policies

Qualifications

Education

Must have a high school diploma or equivalency.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.


Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Similar Jobs

Fluence - Senior Manager, Compensation & Benefits (EMEA)

Fluence

Amsterdam, North Holland, Netherlands (On-Site)
5 Months ago
ByteDance - Research Scientist Graduate (Foundation Model - Vision and Language)

ByteDance

Seattle, Washington, United States (On-Site)
2 Months ago
Ubisoft - Linux DevOps Systems Administrator

Ubisoft

Montreal, Quebec, Canada (On-Site)
1 Month ago
Techland - Animator

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
4 Months ago
Hedra - Senior Frontend Engineer

Hedra

San Francisco, California, United States (On-Site)
6 Days ago
Tesla - Maintenance Technician for Automated Production Systems Drive Unit

Tesla

Brandenburg, Germany (On-Site)
1 Month ago
Scientific Games  - Helpdesk Tech I

Scientific Games

Alpharetta, Georgia, United States (On-Site)
1 Month ago
NVIDIA - Performance Engineering Intern - 2025

NVIDIA

Shanghai, Shanghai, China (On-Site)
2 Months ago
Zoox - Software Engineering Manager: Operating Systems and Vehicle Configuration

Zoox

Foster City, California, United States (Hybrid)
5 Months ago
Titmouse - Building Services Assistant

Titmouse

Los Angeles, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Adtran - Software Engineer

Adtran

Hyderabad, Telangana, India (On-Site)
6 Months ago
Assystems - Design Engineer - Instrumentation (Substation)

Assystems

Gurugram, Haryana, India (On-Site)
5 Months ago
GungHo Online Entertainment America,  Inc  - Rigger/Character Technical Artist

GungHo Online Entertainment America, Inc

California, United States (Hybrid)
6 Days ago
ARHS - Netwerk Engineer

ARHS

Leuven, Flanders, Belgium (On-Site)
5 Months ago
Riot Games - Senior Software Engineer, Services - Shanghai Game Studio

Riot Games

Dublin, County Dublin, Ireland (On-Site)
4 Months ago
Haptic - Lead Engine Software Engineer

Haptic

Dallas, Texas, United States (Remote)
2 Months ago
Canva - Backend Engineer (Java), Media Platform - Global Content and Discovery

Canva

Surry Hills, New South Wales, Australia (Remote)
6 Days ago
ByteDance - Traffic Access Architectural SRE - Traffic Infrastructure

ByteDance

Singapore (On-Site)
1 Week ago
ByteDance - Research Engineer Intern (Doubao (Seed) - Machine Learning System) - 2025 Summer (MS)

ByteDance

San Jose, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Kansas, United States

Onward Search - Campaign Manager

Onward Search

Hoboken, New Jersey, United States (On-Site)
1 Week ago
Payactiv - Software Engineer

Payactiv

Milpitas, California, United States (Hybrid)
5 Months ago
Visual Concepts - Senior UI Artist - WWE 2K

Visual Concepts

Irvine, California, United States (On-Site)
4 Days ago
ION - First Line Support Analyst - 7911

ION

Jersey City, New Jersey, United States (On-Site)
5 Months ago
Epic Games - Principal Engine Programmer, Verse Framework

Epic Games

Cary, North Carolina, United States (On-Site)
1 Month ago
NVIDIA - Senior Technical Program Manager – Silicon Solutions

NVIDIA

Santa Clara, California, United States (Hybrid)
1 Month ago
The Walt Disney Company - Content Programming Manager (Content Promos)

The Walt Disney Company

Glendale, California, United States (On-Site)
1 Month ago
Netflix - Data Engineer (L5) - Customer Service

Netflix

United States (Remote)
5 Months ago
ByteDance - Senior Backend Software Engineer - Global E-Commerce Supply Chain Billing & Settlement

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
ByteDance - Staff Frontend Software Engineer - Customer Service Platform - Seattle

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Next Level Business Services - SAP C4C Functional consultant

Next Level Business Services

Charlotte, North Carolina, United States (On-Site)
5 Months ago
Aristocrat Gaming - DB Developer

Aristocrat Gaming

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Week ago
Enphase Energy - Staff Engineer, Oracle APEX Development

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
3 Months ago
DNEG - Tech Junior

DNEG

Mumbai, Maharashtra, India (On-Site)
8 Months ago
Life church - HRIS Specialist

Life church

Edmond, Oklahoma, United States (On-Site)
5 Months ago
Voodoo - Executive Assistant to CEO

Voodoo

Paris, Île-de-France, France (Hybrid)
2 Weeks ago
N-iX - Senior SAP ABAP Engineer

N-iX

Ukraine (Hybrid)
2 Months ago
Enphase Energy - IT Desktop Engineer

Enphase Energy

Frankfurt, Hessen, Germany (Hybrid)
3 Months ago
Evolution - Floor Operations Supervisor

Evolution

Atlantic City, New Jersey, United States (On-Site)
7 Months ago
The Walt Disney Company - Climatician

The Walt Disney Company

Île-de-France, France (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

It’s an exciting time as Light & Wonder carves its own path forward as the leading cross-platform global game company, and Scientific Games continues as the world’s leading lottery company and partner of choice for government lotteries.


These strategic business transformations have been a year in the making and would not be possible without a true collaborative effort.

Alpharetta, Georgia, United States (On-Site)

Alpharetta, Georgia, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Duluth, Georgia, United States (On-Site)

Alpharetta, Georgia, United States (On-Site)

Kansas, United States (On-Site)

Arizona, United States (On-Site)

Oklahoma, United States (On-Site)

Topeka, Kansas, United States (On-Site)

Georgia, United States (Remote)

View All Jobs

Get notified when new jobs are added by Scientific Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug