Field Service Technician I

4 Months ago • All levels • Facility Management

Job Summary

Job Description

This Field Service Technician I position, based in Lake Havasu, Bullhead City, Kingman, AZ (or surrounding areas), involves providing on-site service, repair, installation, and maintenance of lottery machines. Responsibilities include troubleshooting hardware and software issues, diagnosing system failures, determining cost-effective repairs, and providing technical support to customers. The role requires excellent customer service skills, strong problem-solving abilities, and the ability to lift up to 50 pounds. Training will be provided on lottery/gaming terminals, IT communications, and software. The position offers company-paid uniforms, tools, phone, vehicle, and competitive benefits.
Must have:
  • Troubleshooting computer hardware/software
  • Excellent customer service skills
  • Strong problem-solving abilities
  • Ability to lift up to 50 pounds
  • High School Diploma or equivalent
Perks:
  • Company vehicle & tools
  • Company-paid uniforms and shoes
  • Mobile phone
  • Competitive pay
  • Excellent health, dental, and vision benefits
  • Paid holidays and PTO

Job Details

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Position in Lake Havasu, Bullhead City or Kingman, AZ & will consider surrounding Areas.
If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Emphasizing Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, Company vehicle & tools, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.

If we are a good fit, you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You’ll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and make recommendations on providing the best services. You’ll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.

We’ll teach you all kinds of cool stuff in this exciting industry of Lottery and Gaming! You will learn all about lottery/gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.

Job Duties:

  • Performs client-site servicing, repair, survey and/or installation of company product(s).
  • May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking.
  • Provides technical support to customers on operational or maintenance aspects of system equipment.
  • Serves as customer contact on technical and service related problems.
  • Diagnoses mechanical, hardware, software and systems failures using established procedures.
  • Determines most cost effective repair/resolution to minimize customer downtime. Reports for analysis of product failure trends and service ability issues.

Qualifications:

  • An understanding of and some experience with troubleshooting computer software and hardware technologies
  • Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
  • Promptly respond to customer/management request and feedback.
  • Proven self-starter with motivation and ability
  • Great organization and time management skills that allow you to handle
  • multiple responsibilities efficiently and promptly
  • Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
  • Ability to prepare and analyze reports to identify product failure trends and
  • service ability issues
  • Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
  • On occasion climbing ladders
  • High School Diploma or equivalency
  • Pass background check and a clean driving record
  • Pass a Az- DOT written / driver skills requirements

Pay Rate: $18.50/hour

Schedule:

This role will work weekends on a rotating schedule every other weekend. This role will also require you to be on-call to cover other areas if needed.

Qualifications

Education

Must have a high school diploma or equivalency.


Years of Related Experience


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.


Work Conditions

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

Able to obtain a DOT certification


This position requires extensive driving to support the Northwest and Northern areas of Arizona.


This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Similar Jobs

Jam City - Principal Platform Engineer

Jam City

Montevideo, Montevideo Department, Uruguay (Hybrid)
2 Weeks ago
Autodesk - Product Sales Specialist

Autodesk

Germany (Hybrid)
2 Months ago
HoYoverse - Senior Brand Marketing Manager [USA]

HoYoverse

Santa Monica, California, United States (Remote)
1 Year ago
gnosis - Customer Relations Agent

gnosis

São Paulo, State Of São Paulo, Brazil (Remote)
5 Months ago
Apple - Data Visualization / BI Engineer

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Penumbrainc - Facilities HVAC Tech II

Penumbrainc

Alameda, California, United States (On-Site)
4 Months ago
Plug power - Field Service Technician

Plug power

Menomonie, Wisconsin, United States (On-Site)
3 Months ago
Plug power - Field Service Technician

Plug power

Olney, Illinois, United States (On-Site)
1 Year ago
Magic School - Professional Learning Facilitator (Entry-Level PD Contractor)

Magic School

United States (Remote)
1 Month ago
Tesla - Service Technician

Tesla

Uppsala County, Sweden (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

JDA - Staff Software Engineer (Python)

JDA

Scottsdale, Arizona, United States (On-Site)
2 Months ago
endava - Senior .NET Developer

endava

Iași, Iași County, Romania (On-Site)
2 Months ago
Adyen - Senior Enterprise Account Executive

Adyen

New York, United States (On-Site)
2 Months ago
gitlab - Customer Success Manager - Japan

gitlab

Japan (Remote)
1 Month ago
quience - Manager Growth Marketing, Paid Social (TikTok)

quience

United States (On-Site)
2 Months ago
Internet Brands - Marketing Associate

Internet Brands

El Segundo, California, United States (On-Site)
1 Month ago
Open Systems Technologies - MicroStrategy Manager

Open Systems Technologies

United States (Remote)
2 Weeks ago
Mistral AI - Solutions Architect, Partner - EMEA

Mistral AI

London, England, United Kingdom (Hybrid)
4 Months ago
Arkane studios - Production Director

Arkane studios

Lyon, Auvergne-Rhône-Alpes, France (On-Site)
1 Month ago
Aeries technology - Director - Human Resources

Aeries technology

Mumbai, Maharashtra, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Arizona, United States

Meta - Data Scientist, Product Analytics

Meta

United States (Remote)
3 Months ago
Brillio - Full Stack/Architect (Python, React, Strapi, AWS, Terraform)

Brillio

New York, United States (Remote)
1 Month ago
Aptive - Sales Account Manager - East Coast

Aptive

United States (On-Site)
3 Months ago
Clearwater Analytics - OEMS Implementation Manager

Clearwater Analytics

New York, United States (On-Site)
1 Month ago
2K - Associate Manager, Global Product Marketing - NBA 2K

2K

Novato, California, United States (Hybrid)
1 Month ago
Alpha Sense - IT Support Analyst II

Alpha Sense

New York, United States (On-Site)
1 Month ago
Intel  - Chrome Field Application Engineer

Intel

Santa Clara, California, United States (Hybrid)
2 Weeks ago
eBay - Watch maker

eBay

Moonachie, New Jersey, United States (On-Site)
2 Months ago
Probably Monsters - Senior Publishing Producer

Probably Monsters

Dallas, Texas, United States (On-Site)
4 Months ago
Meow Wolf - Tech Fabricator

Meow Wolf

Santa Fe, New Mexico, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Facility Management Jobs

Tesla - Automotive Service Technician

Tesla

Lombardy, Italy (On-Site)
5 Months ago
Rackner - Facility Security Officer (FSO)

Rackner

Dayton, Ohio, United States (On-Site)
1 Month ago
Saronic Technologies - Facilities Manager/Project Manager

Saronic Technologies

Franklin, Louisiana, United States (On-Site)
1 Week ago
PwC - Senior Associate - IFS - Property & Facilities Management

PwC

Jakarta, Jakarta, Indonesia (On-Site)
10 Months ago
Steel City Interactive - Facilities & Office Assistant

Steel City Interactive

Sheffield, England, United Kingdom (On-Site)
1 Week ago
Tesla - Sustainability/Energy Management Operations Specialist - Facilities

Tesla

North Holland, Netherlands (On-Site)
5 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

London, England, United Kingdom (On-Site)
5 Months ago
Tesla - Field Service Technician, Industrial Storage - Supercharging

Tesla

Katowice, Silesian Voivodeship, Poland (On-Site)
5 Months ago
LLNL - Nuclear Facility Manager

LLNL

Livermore, California, United States (On-Site)
1 Week ago
Google - Data Center Facilities Technician, Electrical

Google

Vienna, Vienna, Austria (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

It’s an exciting time as Light & Wonder carves its own path forward as the leading cross-platform global game company, and Scientific Games continues as the world’s leading lottery company and partner of choice for government lotteries.


These strategic business transformations have been a year in the making and would not be possible without a true collaborative effort.

Albuquerque, New Mexico, United States (On-Site)

Durant, Oklahoma, United States (On-Site)

Moncton, New Brunswick, Canada (On-Site)

Moncton, New Brunswick, Canada (On-Site)

Clovis, New Mexico, United States (On-Site)

Las Cruces, New Mexico, United States (On-Site)

Farmington, New Mexico, United States (On-Site)

Alpharetta, Georgia, United States (On-Site)

Carlsbad, New Mexico, United States (On-Site)

Alpharetta, Georgia, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Scientific Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug