Field Service Technician

1 Month ago • 3 Years + • Facility Management

Job Summary

Job Description

As a Field Service Technician, you will become an expert on fuel cell products installed in electric lift trucks, ensuring they run smoothly through preventative maintenance and breakdown repairs. Responsibilities include installing, servicing, and maintaining fuel cells, ordering necessary parts, and documenting all work. This role requires strong technical skills for diagnosing and troubleshooting issues, handling field retrofits, and performing specialized service procedures. You will also provide on-call support for customer emergencies and maintain communication with customers and suppliers. Additionally, you will be responsible for administrative duties such as completing incident reports and service logs, maintaining inventory, and enforcing safety procedures. Travel is required for this position.
Must have:
  • 3+ years in mechanical and electrical troubleshooting
  • Valid driver's license and clean driving record
  • Ability to lift 50 pounds regularly
  • Computer skills (Word, PowerPoint, Excel, Outlook)
  • Excellent communication and problem-solving skills
  • Ability to work independently and manage time effectively
Good to have:
  • Knowledge of lift truck operation and applications
  • Provide own standard set of tools
Perks:
  • Health, Dental & Vision Insurance
  • 401(k) with 5% company match
  • Bonus eligibility
  • Paid time off
  • Paid Holidays
  • Wellness Reimbursement Program
  • Tuition Reimbursement
  • Employee Referral program
  • Employee Assistance Program

Job Details

Field Service Technician

Status: Non-Exempt (hourly)                                                            

Department: Field Service

Primary Location: Onsite at our Grainger customer site in Gresham, OR

Position Summary

As a Field Service Technician, you'll become an expert on our fuel cell products that are installed in electric lift trucks. You’ll be responsible for keeping everything running smoothly by conducting preventative maintenance and tackling any breakdowns. You'll install, service, and maintain fuel cells, order parts, and keep everything documented. Plus, you'll be the face of Plug to our customer personnel and and electric lift truck operators, so this role requires both strong technical skills as well as interpersonal skills.

Core Duties and Responsibilities

  • Maintain and Service Fuel Cells: Keep fuel cells in top shape at customer sites
  • Diagnose and Troubleshoot: Use your skills to keep the fleet running smoothly
  • Specialized Service Procedures: Handle field retrofits and software/hardware upgrades
  • On-Call Support: Be ready to assist customers in emergencies
  • Order Parts and Tools: Ensure you have everything needed for top-notch service
  • High-Pressure Systems: Handle high-pressure hydrogen storage and related systems
  • Customer Communication: Maintain ongoing communication with customers and suppliers
  • Feedback and Reports: Provide regular updates on fuel cell performance and field issues
  • Administrative Duties: Complete incident reports, service logs, inventory maintenance & other documentation
  • Safety First: Follow and enforce safety procedures at all times
  • Travel: Travel as needed, always driving safely and adhering to traffic laws
  • Professional Representation: Always represent Plug Power in a professional manner
  • Perform other duties as assigned

Education and Experience

  • Education: Minimum high school diploma or equivalent
  • Experience: 3+ years in mechanical and electrical troubleshooting (formal training and education may substitute)
  • Licenses: Valid driver’s license, clean driving record, and ability to safely operate a motor vehicle
  • Physical: Able to lift 50 pounds regularly without assistance
  • Preferred: Knowledge of lift truck operation and applications
  • Skills: Computer skills (Word, PowerPoint, Excel, Outlook), and dynamic interpersonal skills
  • Attributes: Excellent communication, creative problem-solving, independent work ability, dedication to quality, time management, punctuality, and reliability
  • Tools: Must provide own standard set of tools; specific fuel cell tools provided by Plug Power

#HP

Pay Rate:

$24.00 - $28.00

We offer a fantastic total rewards package at Plug, and a brief summary is below:

✓ Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.  If you are interested in this position, we’d ask that you apply.

✓ The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.

✓ Health, Dental & Vision Insurance eligibility starting from the first day of hire

✓ 401(k) with 5% company match

✓ Bonus eligibility

✓ Paid time off including vacation, personal and sick time

✓ Paid Holidays

✓ Wellness Reimbursement Program

✓ Potential to apply for Tuition Reimbursement

✓ Employee Referral program

✓ Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

#HP

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About The Company

Our employees create products every day that are changing the way energy is produced and delivered. We thrive on innovation by fostering a learning environment that creates new, real-world products and applications. Join our team as we rapidly expand into key markets like zero-emission on-road vehicles, robotics, and stationary power – Be a part of the climate solution!

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