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Field Service Technician I

AGS - American Gaming Systems

Oklahoma, United States (On-site)

Field Service Technician I

1 Month ago • 2 Years + • Facilities Management • Administrative

About the job

4 skills required for this role

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Job Description

The Field Service Technician I is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment. This is an entry-level position and does not work standard, set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. Responsibilities include performing preventative maintenance and general maintenance on AGS gaming equipment, completing all reports and paperwork in a timely manner, performing technical procedures on both slot machine and table game equipment, troubleshooting and repairing service incidents in a timely manner and escalating as necessary, keeping parts inventory current, participating in a weekly on-call rotation with other technicians in territory, providing “best in the business” customer service, and adhering to all safety guidelines during work hours, as set forth by AGS.

Must have:

High School diploma or GED
21 years of age
Current driver's license and vehicle insurance
2 years’ experience in electronics and/or computer networking
Basic computer skills
Basic AC/DC electronics understanding
Basic computer networking understanding
Sound problem-solving skills
Organizational skills and attention to detail
Positive attitude and teamwork mentality

Good to have:

Gaming experience
Microsoft Office suite (primarily Word, Excel, Outlook)

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Job Description

Job Overview

Responsibilities

Performs preventative maintenance and general maintenance on AGS gaming equipment
Completes all reports and paperwork in a timely manner

Performs technical procedures on both slot machine and table game equipment
Troubleshoots and repairs service incidents in a timely manner and escalates as necessary
Keeps parts inventory current
Participates in a weekly on-call rotation with other technicians in territory
Provides “best in the business” customer service
Adheres to all safety guidelines during work hours, as set forth by AGS

Skills/Requirements

High School diploma or GED required
Must be at least 21 years’ old
Current driver’s license and vehicle insurance is mandatory
Entry level, gaming experience is not necessary, but is a plus
Must have 2 years’ experience in electronics and/or computer networking
Requirement to obtain licensing approval by tribal and/or state gaming regulators

Basic computer skills required; May need to use all tools from Microsoft Office suite (primarily Word, Excel, Outlook)
Understands basic AC/DC electronics
Basic understanding of computer networking
Sound problem-solving skills, organizational skills and attention to detail
Positive attitude, teamwork mentality
A flexible schedule may be required, with the ability to work early mornings, nights, weekends, and holidays as needed

Physical Requirements / Work Environment

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to stand, walk or sit for long periods of time and perform repetitive motion type tasks regularly.
Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.
While performing the duties of this job, the employee is regularly exposed to bending, twisting, climbing, reaching and squatting.
While performing the job functions of this position, the employee frequently works near powered motor vehicles, power tools, and automated assembly fixtures.
While performing this position, the employee regularly uses manual and powered hand tools, (electric, battery operated and/or air powered).
Ability to work in a non-climate-controlled environment
While performing the job functions of this position, the employee will be required to operate a personal or work assigned vehicle. Must be able to drive long distances when needed.

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

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About The Company

AGS - American Gaming Systems

13 Active Jobs

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.