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Field Service Technician I

5 Days ago ā€¢ All levels ā€¢ Administrative

Job Summary

Job Description

AGS is seeking a Field Service Technician I to install, upgrade, and maintain gaming equipment at various casino locations. Responsibilities include preventative maintenance, troubleshooting technical issues, generating detailed reports, providing excellent customer service, managing inventory, and participating in a weekly on-call rotation. The role requires basic knowledge of AC/DC electronics and computer networking, proficiency with Microsoft Office Suite, and the ability to lift up to 50 pounds. Successful candidates will be highly organized, detail-oriented, and possess strong problem-solving skills. The position involves travel to different casino locations within the territory and requires flexibility in scheduling to accommodate various shifts and on-call responsibilities.
Must have:
  • High school diploma or GED
  • Valid driver's license
  • Basic AC/DC electronics & networking knowledge
  • Microsoft Office Suite proficiency
  • Troubleshooting & problem-solving skills
  • Ability to lift 50 lbs
Good to have:
  • Gaming experience
  • Advanced electronics/networking knowledge
Perks:
  • Growth potential
  • Working with latest gaming equipment
  • Hands-on work

Job Details

Job Description

šŸŽ° Join the Game: Become a Field Service Technician at AGS! šŸŽ° 
 
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What Youā€™ll Do:
 
šŸ›  Tech-Savvy Tasks: Dive into the technical sideā€”installing, upgrading, and performing procedures on gaming equipment.
šŸ”§ Maintenance Master: Perform preventative and general maintenance on AGS casino products. Youā€™ll make sure everything runs smoothly!
šŸ“ Report Wizard: Complete paperwork and reports like a proā€”timely, detailed, and accurate.
šŸ† Customer Service Champion: Provide ā€œbest-in-the-businessā€ service to our customersā€¦internal and external.
āš” Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
šŸ“¦ Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
ā° On-Call Rotation: Be part of a weekly on-call rotation with your fellow techniciansā€”because sometimes, the game needs you 24/7.
šŸ›” Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:
 
šŸ« Education: High School diploma or GED
šŸš— License to Drive: A valid driverā€™s license, vehicle insurance
šŸ’» Tech Skills: Youā€™re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, weā€™ll help you level up!).
šŸ–§ Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
šŸ›  Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
šŸ“… Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
šŸ“œ Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
What Youā€™ll Love About This Role:
šŸš— Adventure Awaits: Traveling to the different casinos and customers in your territory
šŸ“ˆ Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
šŸ’» Techs Unite: Work with the latest and greatest casino gaming equipmentā€”if youā€™re into gaming, youā€™ll love this!
šŸ›  Hands-On Work: Itā€™s a job where youā€™ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment:
 
šŸ‘Ÿ You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
šŸ’Ŗ Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).
Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.

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About The Company

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.


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