Job Description
The Financial Systems Manager will collaborate with finance, accounting, and Salesforce teams, as well as a global user community. This role primarily supports Zuora, Salesforce integrations, and other third-party financial systems like Oracle. Key responsibilities include leading cross-system implementation, support, and testing initiatives, along with managing system controls and helpdesk tickets. The manager will support all Zuora system changes, participate in technical discussions, define requirements, provide expertise in business process automation, build custom reports, perform system administration, create process documentation, and assist with user training. The role also involves partnering with a data team, providing API guidance, collaborating with internal audit, managing helpdesk tickets, troubleshooting incidents, supporting third-party applications, ensuring operational excellence, and communicating with stakeholders.
Good To Have:
- Zuora CPQ is a plus.
- Global company experience.
- Experience with system development life cycle.
Must Have:
- 6+ Years of direct Zuora billing system experience.
- Zuora revenue / RevPro and Salesforce experience required.
- Strong excel skills for data analysis and validation.
- SOX control management.
- Helpdesk support experience using ticketing systems.
- Good written and oral communication skills.
Financial Systems Manager
The Financial Systems Manager will work with the finance, accounting and salesforce teams and a global user community. The position will primarily support Zuora, with Salesforce integrations as well as other 3rd party financial systems, such as Oracle. The Financial Systems Manager will be involved in leading cross system implementation, support, and testing initiatives as well as assist with system controls and helpdesk tickets.
What you’ll do:
- Support all Zuora or related financial system changes, inclusive of design documentation, implementation testing along with preparation of supporting testing documentation.
- Participate in technical discussions and define requirements for cross-functional projects that interface with billing
- Provide expertise in design, development and deployment in business process automation using custom Zuora workflows.
- Provide expertise in building custom reports for cross functional teams
- Perform Zuora system administration tasks
- Create process flow documentation and assistance with user training as needed.
- Partner with a data team to provide guidance on the Zuora objects and relationship for reporting purposes.
- Partner with developers to provide API guidance if needed.
- Partner closely with internal audit with any request for System controls
- Manage daily Zuora financial systems helpdesk tickets. Escalate close issues and leverage appropriate resources to ensure successful system performance.
- Troubleshoot and conduct root cause analysis of incidents and outages, remediations are implemented for future avoidance, including appropriate communications to business stakeholders.
- Support 3rd party financial applications as they interact with Zuora.
- Ensure operational excellence around process and procedures, maintain process documentation.
- Communicate with internal customers and senior management regularly on status, risks and emergent issues.
- Maintain superior levels of customer service to all company stakeholders.
Skills and knowledge you should possess:
- BS in one or more of the following: Computer Science, Engineering, Business, Accounting, or Finance
- 6+ Years of direct Zuora billing system experience as an administrator
- Zuora revenue / RevPro and Salesforce experience required
- Strong excel skills required to perform any data analysis and data validation.
- Zuora CPQ is a plus
- Global company experience
- SOX control management
- Helpdesk support experience using ticketing systems
- Good written and oral communication skills
- Experience with system development life cycle
About Us:
Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com.
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
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