Food & Beverage Host

2 Months ago • All levels

Job Summary

Job Description

As a Food & Beverage Host, you will be the welcoming face of the business, responsible for greeting and entertaining customers to create a memorable experience. You'll ensure customers feel welcomed and cared for, providing excellent service and creating a fun, engaging atmosphere. This involves knowing current promotions and products, proactively offering food and beverages, replenishing stocks, and contributing to daily/weekly targets. You'll need to be customer-obsessed and deliver prompt, friendly service. The role requires a positive attitude, strong communication, and flexibility to work shifts, including weekends and holidays.
Must have:
  • Positive attitude
  • Experience in a hospitality role
  • Deliver unrivalled customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and embrace new ways of working
Perks:
  • Tips
  • Premium pay after midnight

Job Details

Company Description

Grosvenor Casino, Aberdeen

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

Job Description

As an Food & Beverage Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

  • Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
  • Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
  • Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
  • Be aware of daily / weekly targets and contribute positively towards them
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
  • Replenish stocks so that the customer always has the opportunity to access products at all times

 

Qualifications

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Fanatical about delivering unrivalled customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working
  • Must be able to work shifts at any time of the day, including weekends and bank holidays.

The pay rate is £11.44 per hour + tips + premium pay after midnight

Part & full time positions available

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About The Company

We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming.

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