Forward Deployed Engineer

1 Month ago • 2 Years + • Software Development & Engineering • $90,000 PA - $145,000 PA

Job Summary

Job Description

C3 AI is seeking a highly qualified Forward Deployed Engineer to join their Services team in Redwood City, CA. The role involves providing exemplary product support for C3 AI products by engaging with customers to assess inquiries, manage expectations, and implement solutions. Responsibilities include becoming an expert in the C3 AI platform and applications, performing debugging, troubleshooting, modifications, and unit testing of applications. The engineer will also assess and prioritize customer product change requests, research problems, characterize issues, contribute to customer support improvements, and collaborate with internal teams. This role requires a Bachelor's degree, software application development experience, software product support experience, JavaScript expertise, proficiency with test automation tools, and proven cross-organizational collaboration skills in a fast-paced environment. Consulting expertise is preferred.
Must have:
  • Expertise in C3 AI platform and applications
  • Debugging and troubleshooting skills
  • Application development experience
  • Software product support experience
  • JavaScript expertise
  • Proficiency with test automation tools
  • Cross-organizational collaboration
  • Ability to work in a dynamic environment
Good to have:
  • Consulting expertise
  • Advanced degree
  • Mentoring expertise

Job Details

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI

C3 AI is seeking a highly qualified Forward Deployed Engineer's to join the C3 AI Services team in Redwood City, CA. The Forward Deployed Engineer is a C3 AI product expert skilled in providing exemplary product support for C3 AI products. This professional will engage with C3 AI customers to 1) accurately assess the cause of the customer inquiry, 2) set customer expectations regarding C3 AI’s approach to address customer concerns, and 3) identify and implement the required application or C3 AI Platform changes to successfully resolve each customer’s product or service-related issue. 

The professional should have application development experience and strong mentoring expertise.  The candidate must demonstrate an interest in advancing their career in application development, machine learning, data integration, and consulting.

Responsibilities:

  • Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.
  • Perform debugging, troubleshooting, modifications and unit testing of applications and solutions.
  • Assess and prioritize customer product change requests and validate in advance of customer upgrades.
  • The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.
  • Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
  • Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal interactions.
  • Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.
  • Assist in planning and validation of C3 AI product releases.

Qualifications:

  • Bachelor’s degree required; advanced degree preferred.
  • 2+ years of experience (6+ for a Senior Forward Deployed Engineer) in software application development.
  • Software product support experience.
  • JavaScript expertise.
  • Proficient with test automation tools.
  • Proven experience in cross-organizational collaboration.
  • Proven ability to work effectively in a dynamic, fast-paced environment.

Preferred Qualifications:

  • Consulting expertise preferred.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

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About The Company

C3 AI is seeking highly skilled individuals with experience managing the creation and development of complex enterprise AI solutions, and a track record of driving ...Tysons, VAC3 AI is seeking an experienced professional to join our AI Solution Architecture team (post-sales). In this customer-facing role, you will have the opportunity to design, develop, ...

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