Front Desk Agent
5 Months ago • All levels • $68,000 PA - $68,000 PA
Job Description
The Front Desk Agent at Aulani, A Disney Resort and Spa, is responsible for providing exceptional guest service from check-in to check-out. Duties include assisting guests with inquiries, providing information about resort amenities and surrounding areas, handling transactions (cash, credit cards, etc.), and ensuring a magical experience. The role requires strong communication skills (English and Japanese), computer proficiency, cash handling experience, and the ability to remain calm under pressure. The agent will work both indoors and outdoors, assisting guests throughout the day and night. This is a full-time position requiring full availability, including nights, weekends, and holidays.
Good To Have:
- Hawaiian language
- Hotel experience
- Leadership experience
Must Have:
- Guest check-in/out
- Information assistance
- Cash handling
- Computer skills
- Stress management
- Bilingual (English/Japanese)
Perks:
- 100% healthcare coverage
- Tuition assistance
- Free lunch
- Free parking
- Free theme park admission
Job Summary:
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
- 100% full coverage of healthcare for you and your eligible dependents
- Tuition paid upfront at network schools
- Free lunch
- Free parking
- Free theme park admission and much more!
Responsibilities:
- Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
- Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
- Strong computer skills and knowledge is required
- Must feel comfortable handling large amounts of money and possesses a high-level of integrity
- Ability to reflect a professional image while maintaining guest privacy
- Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
- Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.
- Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.
Basic Qualifications:
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- You must be at least 18 years of age to be considered for this role
- Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
Preferred Qualifications:
- Proficient in English and Japanese Language Required
- Knowledge of Hawaiian language preferred
- Previous work experience in a Hotel/Front Desk environment
- Previous experience in a high volume, fast paced office type environment
- Previous Leadership experience
- Previous experience working in a Hawaiian tourism or hospitality role
Additional Information:
SCHEDULE AVAILABILTYFull Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
SUBMITTING YOUR APPLICATION
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Keyword: Aulani Casting, aulanicasting
The pay rate for this role in Hawaii is $32.74 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
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