Outscal Logooutscal logo

Front Desk Agent

51 Minutes ago • All levels • Administrative • $68,000 PA - $68,000 PA

Job Summary

Job Description

The Front Desk Agent at Aulani, A Disney Resort and Spa, is responsible for providing exceptional guest service from check-in to check-out. Duties include assisting guests with inquiries, providing information about resort amenities and surrounding areas, handling transactions (cash, credit cards, etc.), and ensuring a magical experience. The role requires strong communication skills (English and Japanese), computer proficiency, cash handling experience, and the ability to remain calm under pressure. The agent will work both indoors and outdoors, assisting guests throughout the day and night. This is a full-time position requiring full availability, including nights, weekends, and holidays.
Must have:
  • Guest check-in/out
  • Information assistance
  • Cash handling
  • Computer skills
  • Stress management
  • Bilingual (English/Japanese)
Good to have:
  • Hawaiian language
  • Hotel experience
  • Leadership experience
Perks:
  • 100% healthcare coverage
  • Tuition assistance
  • Free lunch
  • Free parking
  • Free theme park admission

Job Details

Job Summary:

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

  • 100% full coverage of healthcare for you and your eligible dependents
  • Tuition paid upfront at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more!
Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

Responsibilities:

  • Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
  • Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
  • Strong computer skills and knowledge is required
  • Must feel comfortable handling large amounts of money and possesses a high-level of integrity
  • Ability to reflect a professional image while maintaining guest privacy
  • Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
  • Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.
  • Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.

Basic Qualifications:

  • Previous cash handling experience
  • Previous computer experience
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Ability to multi task
  • Ability to confidently utilize service recovery methods
  • Enthusiastic about interacting and helping guests
  • Receptive to special requests
  • Willing to follow instructions and take direction
  • You must be at least 18 years of age to be considered for this role
  • Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Preferred Qualifications:

  • Proficient in English and Japanese Language Required
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel/Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous Leadership experience
  • Previous experience working in a Hawaiian tourism or hospitality role

Additional Information:

SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.


SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

Keyword: Aulani Casting, aulanicasting




The pay rate for this role in Hawaii is $32.74 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Similar Jobs

NXP - Software System Validation Architect – Radar (m/f/d)

NXP

Sibiu, Sibiu, Romania (On-Site)
6 Months ago
Daybreak Game Company LLC - Executive Producer - MTGO

Daybreak Game Company LLC

San Diego, California, United States (Hybrid)
4 Months ago
Fatshark AB - Producer/Team Manager

Fatshark AB

Stockholm, Stockholm County, Sweden (On-Site)
1 Week ago
Life church - Associate Youth Pastor

Life church

United States (On-Site)
5 Months ago
PwC - Deals | Senior Manager y Manager Financial Due Diligence

PwC

Madrid, Community Of Madrid, Spain (On-Site)
5 Months ago
Goodbye Kansas Studios - Technology Support Technician (Mumbai)

Goodbye Kansas Studios

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
Techland - COO Personal Assistant

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Zoox - Senior Software Engineer: Secure Embedded Operating Systems

Zoox

Foster City, California, United States (On-Site)
5 Months ago
PhonePe - SRE - Big Data (OnPrem)

PhonePe

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Trek - Seasonal Service Technician

Trek

Houston, Texas, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PwC - Auditeur des Systems d'Information

PwC

Douala, Littoral Region, Cameroon (On-Site)
5 Months ago
11 bit studios - Art Lead

11 bit studios

Warsaw, Masovian Voivodeship, Poland (Hybrid)
3 Weeks ago
The Walt Disney Company - Pastry Cook/Baker - Part Time

The Walt Disney Company

Anaheim, California, United States (On-Site)
2 Months ago
Truecaller - Staff Android Engineer & Team Lead

Truecaller

Stockholm, Stockholm County, Sweden (On-Site)
4 Months ago
Trendyol - Trendyol GO - Growth Analytics Leaders

Trendyol

İstanbul, İstanbul, Türkiye (Hybrid)
5 Months ago
PwC - Cyber Manager

PwC

Bangkok, Bangkok, Thailand (On-Site)
5 Months ago
The Walt Disney Company - Marine Nautical Manager

The Walt Disney Company

Celebration, Florida, United States (On-Site)
17 Hours ago
PwC - Associate-SAP-Bangalore-TC

PwC

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Sinch - Senior Customer Success Manager - Financial Services

Sinch

United States (Remote)
6 Days ago
KPIT - Autosar-Technical Leader

KPIT

Bengaluru, Karnataka, India (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Kapolei, Hawaii, United States

Life church - Senior Product Manager

Life church

Edmond, Oklahoma, United States (On-Site)
5 Months ago
Next Level Business Services - Salesforce Marketing cloud Developer

Next Level Business Services

Boston, Massachusetts, United States (On-Site)
5 Months ago
Nexon - Localization Copy Editor

Nexon

El Segundo, California, United States (Hybrid)
19 Hours ago
The Walt Disney Company - Photo Editor

The Walt Disney Company

Washington, District Of Columbia, United States (Hybrid)
18 Hours ago
The Walt Disney Company - Sr. Software Engineer, Front-End

The Walt Disney Company

Seattle, Washington, United States (Hybrid)
18 Hours ago
Nintendo - Contract - Buyer II

Nintendo

Redmond, Washington, United States (Hybrid)
18 Hours ago
undefined - Mid-Market Account Executive, West

United States (Remote)
5 Months ago
ION - Services Director

ION

New York, New York, United States (On-Site)
5 Months ago
Epic Games - Senior Software Engineer

Epic Games

United States (On-Site)
2 Months ago
ZeniMax Media - Backend Programmer

ZeniMax Media

Rockville, Maryland, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Next Level Business Services - Cognos Administrator

Next Level Business Services

Beaverton, Oregon, United States (On-Site)
5 Months ago
Zones - MDM L2 Support

Zones

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Dream Sports - IT Manager

Dream Sports

Pune, Maharashtra, India (On-Site)
3 Weeks ago
Every matrix - Game Presenter - Turkish Speaking

Every matrix

Batumi, Adjara, Georgia (On-Site)
5 Months ago
Nintendo - Systems Engineer (Windows/Client Engineering)

Nintendo

Redmond, Washington, United States (Hybrid)
3 Months ago
Rackspace Technology - Pursuit Manager (Bid Manager)

Rackspace Technology

Gurugram, Haryana, India (Remote)
2 Months ago
ION - Support Engineer

ION

Italy (Hybrid)
5 Months ago
PlayStation Global - Senior DevOps Information System Engineer

PlayStation Global

Aliso Viejo, California, United States (On-Site)
4 Weeks ago
The Walt Disney Company - Production Workflow Manager

The Walt Disney Company

London, England, United Kingdom (Hybrid)
18 Hours ago
Paper Games - Audio Business (Spring 2025 Recruitment)

Paper Games

Shanghai, Shanghai, China (On-Site)
17 Hours ago

Get notifed when new similar jobs are uploaded

About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

Seattle, Washington, United States (On-Site)

Lake Buena Vista, Florida, United States (On-Site)

London, England, United Kingdom (Hybrid)

New York, New York, United States (On-Site)

Burbank, California, United States (On-Site)

London, England, United Kingdom (On-Site)

Bristol, Connecticut, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Hawaii, United States (On-Site)

View All Jobs

Get notified when new jobs are added by The Walt Disney Company

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug