Front Desk- Part-Time, Disney's Vero Beach Resort

20 Minutes ago • All levels • Administrative

About the job

Job Description

The Front Desk Host/Hostess at Disney's Vero Beach Resort plays a crucial role in ensuring guests have a magical and memorable stay. Responsibilities include greeting guests, handling check-in/check-out procedures, processing payments (cash, credit cards, etc.), answering phones, managing room charges, utilizing office equipment (fax, copier, etc.), resolving guest issues, and providing luggage assistance. The ideal candidate will possess a positive attitude, excellent customer service skills, cash handling experience, strong communication and problem-solving abilities, and familiarity with Walt Disney World. The role requires multitasking, handling multiple guests simultaneously, and may involve outdoor work and prolonged standing.
Must have:
  • Positive attitude and professional demeanor
  • Cash handling experience
  • Excellent communication and problem-solving skills
  • Guest service experience
  • Ability to multitask
Good to have:
  • Bilingual skills
  • Knowledge of Walt Disney World Resort

Job Summary:

For many of our Guests, staying at Disney's Vero Beach Resort is a dream come true. Our Front Desk Hosts and Hostesses help bring those dreams to life by creating special memories and a home-away-from-home experience for each of our guests every day.

This role has a pay rate of $18.90 per hour

Responsibilities:

  • Greet Guests proactively, exhibiting the high level expected of Disney show quality. ​

  • Complete registration process by inputting and retrieving information from room’s computer system. ​

  • Handle cash, foreign currencies, credit card transactions, traveler checks, and discounts; collect other forms of payment and balance cash bank​

  • Answer telephone, input message into computer and post room charges and rebates.​

  • Hands on use of fax machines, copiers, Federal Express mail machine, and printers.​

  • Uphold the Guest Service Guidelines for Walt Disney World.​

  • Assist and problem solve room-related issues for the guest.​

  • Involvement with multiple guests and tasks simultaneously.​

  • Luggage assistance including pushing luggage carts and to lift items up to 50 pounds​

  • Will work outdoors as needed and stand in one spot for long periods of time.

Basic Qualifications:

  • Positive Attitude- exhibit Professional and Personable demeanor​

  • Knowledge of Walt Disney World Resort​

  • Cash Handling experience​

  • Ability to prioritize using good judgment​

  • Courtesy and Manners​

  • Strong problem solving and multitasking skills​

  • Communication skills- speak clearly, articulate, and attentive- good eye contact​

  • Read and write effectively in English​

  • Computer knowledge and experience

    Preferred Qualifications:

    • Previous experience in a Guest Service role​

    • Bilingual Skills

    • FULL AVAILABILITY for any shift, a minimum of (7) seven days per week

    Additional Information:

    SCHEDULE AVAILABILTY
    Our Theme Parks and Resort Hotels operate 365 days a year and some shifts may start as early as 7:00am while some may end as late as 12:00am. Please note that the principles of seniority are used to schedule all roles.

    SUBMITTING YOUR APPLICATION
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    IMPORTANT:
    You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status.
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    About The Company

    From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

    The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

    What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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