Greet Guests proactively, exhibiting the high level expected of Disney show quality.
Complete registration process by inputting and retrieving information from room’s computer system.
Handle cash, foreign currencies, credit card transactions, traveler checks, and discounts; collect other forms of payment and balance cash bank
Answer telephone, input message into computer and post room charges and rebates.
Hands on use of fax machines, copiers, Federal Express mail machine, and printers.
Uphold the Guest Service Guidelines for Walt Disney World.
Assist and problem solve room-related issues for the guest.
Involvement with multiple guests and tasks simultaneously.
Luggage assistance including pushing luggage carts and to lift items up to 50 pounds
Will work outdoors as needed and stand in one spot for long periods of time.
Positive Attitude- exhibit Professional and Personable demeanor
Knowledge of Walt Disney World Resort
Cash Handling experience
Ability to prioritize using good judgment
Courtesy and Manners
Strong problem solving and multitasking skills
Communication skills- speak clearly, articulate, and attentive- good eye contact
Read and write effectively in English
Computer knowledge and experience
Previous experience in a Guest Service role
Bilingual Skills
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