Front of House Executive

The Award-Winning team at SIDE UK is looking for a passionate Front of House Executive to join our crew. SIDE has been producing best-in-class game audio for over 25 years and built an enviable portfolio and brand. Recent hit releases SIDE have provided dialogue services for include Cyberpunk 2077, Assassin’s Creed Valhalla, Hitman III, Returnal, It Takes Two and more.

The ideal candidate for this role is excited about what we do, who we are and is ready to be a part of our growing business.

Duties and Key Responsibilities

• Exceed our customers’ expectations through professionalism and quality of service,
• Issue all necessary forms for ID passes to staff, production, and visitors, using the correct protocol,
• Issue the correct levels of access control with each ID badge,
• Build good working relationships with colleagues in all department and be on hand to assist, advise and update productions when required,
• Ensure all necessary required paperwork is completed by all personnel and issue relevant documents such as studio regulations and security policy,
• Take, record, and pass on accurate messages,
• Diary management to contain relevant information relating to appointments and expected arrival times,
• Maintain all documentation and databases in line with department needs,
• Handle and file reception department email traffic and correspondence,
• Responsible for lockers and key management,
• Maintain a high standard of reception cleanliness,
• Responsible for ordering stationery and reception supplies,
• Continually monitor systems/ processes and suggest ways of improvement,
• Support and coach Audio and Production Runner within the reception department and ensure high levels of knowledge are maintained,
• Issue additional tasks to the Audio and Production Runner when required,
• Act as first point of contact for any facility related complaints (includes utilities/facilities/infrastructure/furnishings etc.)
• Complete daily, weekly, and monthly checks of premises,
• Report of damage to studio facilities, fixtures, and fittings,
• Liaise with third party suppliers/ services when required,
• Report security issues/ risks to the appropriate person,
• Observe and comply with Company health and safety policy and practices,
• Offer operational support to other departments when required.
• Support with setting up events within studio

Significant experience within a similar position

Be passionate about delivering first class customer service at all times

Excellent communication and customer care skills

Proven organisational skills

Attention to detail

Able to show initiative and work without supervision

Self-motivated

Able to build good working relationships

Prepared to take responsibility for tasks

Able to work under pressure and meet deadlines.

Proficient on Microsoft Office, including Excel, Word, Outlook, Teams, Visio and PowerPoint

Competitive remuneration, holidays, flexible working and regular team socials.

A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme.

Brand new studios based in Kings Cross. Onsite amenities include a gym, café, pub and transport to and from Kings Cross station.

We currently operate a hybrid model of office and remote working.

Check us out at SIDE Global | Leading Full Service Game Dialogue Provider