Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.
If you’re looking for a new place to call ‘home’ that believes in the potential of the broader SME landscape in South Africa and a place where you’ll work with awesome people - then Lula’s the place for you!
We’re making business banking fast, human, Lula!
We embrace Curiosity
We win as One
We’re Driven by Purpose
We Execute with Ambition
We are seeking a highly motivated individual with a strong passion for customer service and proven experience as an omni-channel customer experience specialist. The ideal candidate will be dedicated to ensuring a cohesive and seamless customer experience across all interaction channels. This includes consistently delivering high-quality service, efficiently resolving issues, fostering customer loyalty, optimising operational processes, adapting to customer preferences, and actively contributing to overall business growth.
1. Managing attendance, timekeeping, and personal effectiveness to meet required Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
2. Developing an in-depth knowledge of our processes and products, evolving into a subject matter expert over time.
3. Ensuring the achievement of weekly tasks and metrics.
4. Collaborating with the team and peers to enhance the overall success of customer service delivery in an omni-channel environment.
5. Delivering a service that promotes positive conversion while maintaining high-quality standards.
6. Providing constructive feedback leading to the implementation of ideas for improving internal processes and relationships.
7. Understanding and adhering to rules and regulations set out by Lula and our Partners.
8. Building and maintaining customer relationships by keeping them informed of progress or actions taken regarding their applications, queries, and requests.
9. Educating customers on self-service, digital functionality, and features.
Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent checks
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