Front Office Manager

Company Description

Our heart beats turquoise.

Working at Motel One is like coming to friends, where appreciation and support are highly valued, and individual personality is welcome. We meet at eye level and see ourselves as one team: from management to apprentices.

With our shared passion for modern design and high service quality, we create a home away from home for our guests at Motel One. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards, and prime inner-city locations at an attractive price.

As the founder and pioneer of the Budget Design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and shape Motel One with us.

Job Description

As a Front Office Manager (m/f/d), with your intuition for people and your presence at the reception, you ensure that our guests feel welcome from the very first moment.

You lead your team with empathy and clarity and create a motivating work environment. Your goal: a smooth operation at the Front Office – from arrival to check-out – and a professional appearance that consistently delights guests.

In addition, your tasks include:

• Performing check-ins and checking reservations, overbookings, and options
• Monitoring cost and lodging revenue budgets
• Ensuring quality standards and maintaining the quality management system
• Creating duty and vacation schedules
• Training, motivating, and leading the reception team
• Conducting internal coaching, cross-training, and planning training for the further development of Front Office employees
• Developing apprentices
• Close collaboration with the Reservations and Sales departments

Qualifications

Do you enjoy taking responsibility and are you a role model? Are you characterized by personality and strong host qualities? - Then you fit with us! Because that is our top priority!

Furthermore, you bring:

• Training in the hotel industry or at least 2 years of professional experience in the hotel/gastronomy sector or an interest in a career change (for example, with several years of experience as a team leader in the service area)
• Enjoyment of employee development and initial leadership experience required
• Host qualities and passion for the hotel industry, as well as a high quality awareness and service orientation
• Open, communicative demeanor, good manners, and good expression in German & English (spoken & written)
• Teamwork skills and willingness to support across departments – We achieve our successes together