Fulfillment Associate, Document Management and Processing

1 Month ago • All levels

Job Summary

Job Description

As a Fulfillment Associate, Document Management and Processing, you will ensure efficient customer order processing and accurate shipment handling. Your responsibilities include coordinating with third-party vendors, conducting inventory checks, and maintaining documentation for smooth operations. This role is crucial for meeting customer service standards and optimizing order fulfillment. The role involves processing and managing customer orders, coordinating shipping and logistics, communicating with vendors, performing inventory checks, maintaining records, assisting in demand planning, addressing customer inquiries, identifying inefficiencies, supporting administrative tasks, and training new team members.
Must have:
  • Proficiency in order entry systems.
  • Understanding of inventory management principles.
  • Ability to communicate effectively with internal and external customers.
  • Ability to communicate effectively with third-party vendors.
  • Basic problem-solving skills for operational issues.
  • Ability to manage multiple tasks efficiently.
  • Ability to maintain accurate records.
  • Skill in working with and supporting team members.
  • High School diploma or equivalent; college is preferred.
  • Experience working with Microsoft Office products.
Perks:
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave

Job Details

As a Fulfillment Associate, Document Management and Processing, you will ensure customer orders are processed efficiently and shipments are handled accurately. You will coordinate with third-party vendors, perform inventory checks, and maintain documentation to support smooth operations. Your role will be essential in meeting customer service standards and optimizing order fulfillment processes. We offer full benefits, career opportunity, training, and competitive pay.

In this role, you will work from our local Austin, TX (Southwest Parkway) office.

Responsibilities:
• Process and manage customer orders.
• Coordinate shipping and logistics.
• Communicate with third-party vendors for order fulfillment.
• Conduct regular inventory checks and updates.
• Maintain operational documents and records.
• Assist in preparing volume and demand planning analyses.
• Address customer inquiries with enhanced responsiveness.
• Identify and report operational inefficiencies.
• Support the team with administrative tasks.
• Assist in training new team members on basic tasks.

Skills:
• Advanced Order Entry Systems: Proficiency in more complex order entry tasks.
• Inventory Management: Understanding of basic inventory management principles.
• Enhanced Customer Service: Communicate effectively and professionally to both internal and external customer inquiries.
• Vendor Coordination: Ability to communicate effectively with third-party vendors.
• Problem Solving: Basic skills in identifying and addressing operational issues.
• Multitasking: Ability to manage multiple tasks efficiently.
• Documentation and Reporting: Enhanced ability to maintain accurate records.
• Collaboration and Training: Skill in working with and supporting team members.

• High School diploma or equivalent; highly prefer some college.

• Experience working with Microsoft Office products: Outlook, Excel, Word.

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html 

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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About The Company

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.

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