Fulfillment Associate, Document Management and Processing

As a Fulfillment Associate, Document Management and Processing, you will ensure that legal documents received by our offices are processed accurately and efficiently, confirming receipt of the documents by our clients. These documents are time-sensitive, so this role requires attention to detail and an ability to excel in a fast-paced environment, in support of smooth operations. Your role will be essential in meeting customer service standards fulfilling the duties of a registered agent for our clients. We offer full benefits, career opportunity, training, and competitive pay.

In this role, you will work from our local Austin, TX (Southwest Parkway) office.

Responsibilities:

• Discern which documents received by our company are legal Service of Process, based on statutes and industry standards.

• Process all Service of Process (SOP) documents using our proprietary work site, providing delivery instructions to our receiving offices, and forwarding scanned copies to our clients.

• Communicate with internal receiving offices and third-party vendors regarding documents.

• Ensure delivery and confirmation of all SOP documents by our end-user clients through email, phone, and FedEx tracking.

• Answer client queries regarding SOP and the account tools that interact with legal documents, update client accounts as necessary.

• Retrieve, sort, and distribute incoming mail, scanning documents that are governmental agency correspondence.

• Log client correspondence into the RASi management system, generate correspondence receipts, and forward to clients.

Skills:

• Highly detail-oriented with strong organizational skills.

• Analytical critical thinking and problem-solving skills.

• Ability to carefully read and interpret state and legal documents.

• Be self-directed and work efficiently with minimal supervision.

• Work both independently and in a team environment.

• Assist coworkers by sharing information and knowledge.

• Work in a time-sensitive environment with a large workflow.

• Be creative in identifying ways of increasing efficiency and simplifying processes.

• Effective communication (verbal and written) and relationship-building skills.

• High School diploma or equivalent; highly prefer some college.

• Experience working with Microsoft Office products: Outlook, Excel, Word; experience working with Adobe Acrobat.

Benefits:

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.