Fulfillment Associate, Document Management and Processing

As a Fulfillment Associate, Document Management and Processing, you will ensure customer orders are processed efficiently and shipments are handled accurately. You will coordinate with third-party vendors, perform inventory checks, and maintain documentation to support smooth operations. Your role will be essential in meeting customer service standards and optimizing order fulfillment processes. We offer full benefits, career opportunity, training, and competitive pay.

In this role, you will work from our local Austin, TX (Southwest Parkway) office.

Responsibilities:
• Process and manage customer orders.
• Coordinate shipping and logistics.
• Communicate with third-party vendors for order fulfillment.
• Conduct regular inventory checks and updates.
• Maintain operational documents and records.
• Assist in preparing volume and demand planning analyses.
• Address customer inquiries with enhanced responsiveness.
• Identify and report operational inefficiencies.
• Support the team with administrative tasks.
• Assist in training new team members on basic tasks.

Skills:
• Advanced Order Entry Systems: Proficiency in more complex order entry tasks.
• Inventory Management: Understanding of basic inventory management principles.
• Enhanced Customer Service: Communicate effectively and professionally to both internal and external customer inquiries.
• Vendor Coordination: Ability to communicate effectively with third-party vendors.
• Problem Solving: Basic skills in identifying and addressing operational issues.
• Multitasking: Ability to manage multiple tasks efficiently.
• Documentation and Reporting: Enhanced ability to maintain accurate records.
• Collaboration and Training: Skill in working with and supporting team members.

• High School diploma or equivalent; highly prefer some college.

• Experience working with Microsoft Office products: Outlook, Excel, Word.

Benefits:

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.