Fulfillment Sales Manager
Job Summary
Job Description
Ninja Van is a tech-enabled logistics company expanding across Southeast Asia. The Fulfillment Unit is responsible for warehouse operations and sales, focusing on business strategy execution, stakeholder coordination, and client onboarding. The Fulfillment Sales Manager drives client acquisition, lead conversion, and customer onboarding to meet sales targets. This role involves identifying and engaging potential clients, optimizing the sales funnel, and ensuring a smooth customer transition. Key responsibilities include converting internal sales referrals, pre-qualifying leads, developing strategies to increase conversion rates, identifying and targeting new customers through market research and outreach, and establishing client relationships. Collaboration with marketing for lead generation, market trend analysis for expansion opportunities, contract negotiation, and overseeing the client onboarding process are also crucial. The manager will work with internal teams to ensure seamless service delivery and provide client training and support during onboarding.
Must have:
- Convert referrals from internal sales teams
- Pre-qualify leads from internal sales channels
- Convert leads within defined TAT
- Develop strategies for higher conversion rates
- Develop and implement effective sales strategies
- Identify and target potential customers
- Establish and maintain relationships with clients
- Collaborate with marketing teams
- Monitor and analyze market trends
- Manage contract negotiations
- Oversee end-to-end client onboarding
- Work with internal teams for seamless transition
- Provide guidance and training to clients
- Address client concerns during onboarding
- Graduate of business-related courses
- 5-7 years of sales experience in solutions selling
- Experience in FMCG, Fulfillment, or Marketplace Platforms
- Strong data management skills
- Strong negotiation skills
- Good working knowledge of Microsoft Office Applications
- Effective communication skills
- Detail-oriented and highly dependable
- Proactive with a sense of urgency
9 skills required
Job Details
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
About The Unit
Fulfillment Unit is responsible for both the warehouse operations and sales requirements, ensuring proper execution of business strategies by managing the operations, coordinating with external and internal stakeholders (Sales and Finance Teams), and onboarding of new accounts and clients.
Job Description
The Fulfillment Sales Manager is responsible for driving client acquisition, lead conversion, and seamless customer onboarding to generate revenue and exceed sales targets. This role focuses on identifying and engaging potential clients, optimizing the sales funnel, and ensuring a smooth transition from prospect to active customer. By developing and executing strategic sales initiatives, the Fulfillment Sales Manager plays a key role in accelerating business growth, enhancing customer experience, and maximizing revenue opportunities.
Main Duties
- Tap into and convert referrals from the internal sales team (FS, Corp, KA, ND, SAL) into closed-won deals.
- Pre-qualify leads from internal sales channels to enhance sales presentations.
- Convert leads within the defined TAT to maximize the chances of closing.
- Develop strategies to drive higher conversion rates.
- Develop and implement effective sales strategies to attract new clients.
- Identify and target potential customers through market research, networking, and outreach campaigns.
- Establish and maintain relationships with prospective clients to understand their needs and offer tailored solutions.
- Collaborate with marketing teams to create lead generation campaigns and improve brand visibility.
- Monitor and analyze market trends to identify new opportunities for business expansion.
- Manage contract negotiations until they are fully agreed and signed by both parties.
- Oversee and optimize the end-to-end onboarding process for new clients.
- Work closely with internal teams (operations, KAM, and product teams) to ensure a seamless transition from sales to service delivery.
- Provide guidance and training to clients on product usage, ensuring they maximize value from the offerings.
- Address any client concerns or challenges during the onboarding phase and ensure a smooth experience
Qualifications
- A graduate of any business related courses
- 5-7 years of prior sales experience in solutions selling
- Relevant experience and exposure in the industry of FMCG, Fulfillment, or Marketplace Platforms
- Strong data management skills
- Strong negotiation skills
- Good working knowledge of Microsoft Office Applications
- Effective communication skills
- Detail oriented and highly dependable
- Proactive and works with a sense of urgency
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