Functionality QA Manager - Gaming

About the company 

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.  

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com. 

About the role 

The Functionality QA Manager involves overseeing FQA operations to meet current and future testing demands, ensuring milestones are achieved and testing schedules are maintained for various projects. Responsibilities include managing test plans, evaluating bug reports, and delivering consistent feedback to the team, including performance appraisals and coaching. The manager will supervise and execute mobile and web client projects, maintain clear communication with clients, and ensure timely deliverables while optimizing team performance. Additional duties include resource allocation, billing oversight, conflict resolution, and recommending and assessing training for team development. A strong emphasis is placed on leadership, effective planning, and ensuring project objectives are met with high standards.

Key Responsibilities: 

• Determine resource requirements to support current and forecast future QA needs.

• Evaluate milestones and ensure that testing is carried out at the scheduled time and duration for each title.
• Manage the review of comprehensive test plans and evaluate bug write-ups and reports
• Provide constant feedback to your team which includes appraisals and discipline.
• Manage and execute Mobile and Web client projects.
• Ensure the information on client business, product knowledge, scripts, etc. are received from the client.
• Supervise daily client deliverables and the revenue achievable.
• Direct, execute, and deliver assigned projects effectively.
• Communicate project related updates cohesively to the client.

• Ensure the team performs to their best on every project.
• Coaching the assistant leads and senior testers.
• Take ownership of tasks and lead the team well across projects.
• Conflict and Issue management.
• Establishing course of action for self and others to achieve goals effectively in a timely manner.
• Facilitating individual performance so that project objectives can be met.
• Send utilization, resource allocation, and verify billing hours with timesheets.
• Ensure monthly billing details of each project is sent to the accounts department.
• Recommend training needs for low performers and evaluate their improvement post training.

Requirements 

• Management experience is mandatory and ideally you will have hands-on technical experience which would include basic networking principles, Mobile apps and SDK (Android and iOS), Console testing experience is a plus.
• Previous experience within the games industry and managed a team of at least 30 employees is a plus.
• Excellent communication skills, written and verbal, and the ability to liaise effectively with a multi-disciplinary team across various locations.
• A passion for gaming and expertise in playing games in various game genres, both online and offline is essential.

What we offer: 

• You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world. 
• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative teamwork with people from all around the world, different nationalities, and languages. 
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing program. We empower our people and offer regular progression opportunities to ensure our employees flourish. 
• Learn as you work and be part of something real that changes the face of gaming - forever. 
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities. 

Working Condition: 

• On-Site in our Studio in Braga, Portugal 
• 8:00 to 17:00, Mondays through Fridays 

ALL APPLICATION MUST BE SENT IN ENGLISH

For more career opportunities, visit our career page: https://www.ptw.com/careers