Game Facilitator (Store Associate)

undefined ago • All levels • Facility Management • ~ $33,696 PA

Job Summary

Job Description

The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This part-time role requires an individual who thrives in a fast-paced environment and is confident in social situations, ensuring an excellent customer experience through game facilitation, check-in assistance, and facility maintenance.
Must have:
  • Facilitate games, ensuring excellent customer experience.
  • Brief new groups concisely before their experience.
  • Observe gameplay, providing explanations and timely aid.
  • Handle game malfunctions with Team Lead support.
  • Maintain a clean and comfortable work environment.
  • Warmly greet customers entering and leaving.
  • Verify appointments and explain check-in process.
  • Process cash, debit, credit, and gift card transactions.
  • Issue receipts and wristbands to customers.
  • Answer customer inquiries; escalate to Team Lead if needed.
  • Perform facility cleaning, including dusting and vacuuming.
  • Assist with painting around the main facility.
  • Aid Team Lead in checking merchandise inventory.
  • Reset and disinfect wristbands, lockers, and lounge.
  • Immediately notify Team Leads of game failures.
  • Perform equipment touch-ups and other unskilled tasks.
  • Flexible availability for evenings, weekends, and holidays.
  • Strong communication, multi-tasking, and time management skills.
  • Energetic, friendly, outgoing, with ability to command attention.
  • Willingness to work various shifts from 8 am to 1 am.
Good to have:
  • 1 year of customer service experience
Perks:
  • Competitive wage
  • Opportunities for advancement
  • Casual dress
  • Employee discount
  • Fun and dynamic work environment
  • On-site parking

Job Details

The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. This is a part-time position at our Edmonton West store located at 160 Mayfield Common NW, Unit G010.

The Duties and Responsibilities:

  • Be professional in thought, language, and action
  • Exemplify excellence in facilitation, giving customers a great experience
  • Brief new groups thoroughly but concisely prior to the start of their experience
  • Observe customers in the gaming area and provide an explanation, if necessary
  • Participating with customers in games if needed to ensure customers have an excellent experience
  • Monitor and be attentive to game play, giving timely aid as necessary
  • Handling any malfunctions with support of the Team Leads
  • Maintain a clean and comfortable work environment

Check-In Facilitation

  • Warmly greet customers when entering or leaving establishment
  • Verify appointment times and explain the check-in process
  • Handle cash, debit, credit, or gift card transactions with customers
  • Issue receipts, and wristbands
  • Answer customer inquiries and involve a Team Lead if the answer is not sufficient

Facility Maintenance

  • Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc
  • Painting around the main facility, as needed
  • Aiding Team Lead in checking inventory of merchandise
  • Resetting and disinfecting wristbands
  • Cleaning and disinfecting available lockers and lounge
  • Notifying Team Leads immediately of game failures or malfunctions
  • Touching up equipment; gluing props, and other unskilled tasks

The Qualifications:

  • 1 year of customer service experience is considered an asset
  • Must be flexible and available to work evenings, weekends, and holidays
  • Strong communication skills, multi-tasking, and time management skills
  • Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
  • Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

The Perks:

  • Competitive wage
  • Opportunities for advancement
  • Casual dress
  • Employee discount
  • Fun and dynamic work environment
  • On-site parking

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

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