Game Operations - QA and Publishing
Job Summary
Job Description
This role involves managing the daily operations of a gaming product, encompassing configuration, quality assurance, live monitoring, bug/hack handling, and operational evaluation. Responsibilities include coordinating QA tasks across multiple offices, collaborating with global stakeholders to resolve issues, executing content localization (English to Bahasa Melayu), conducting LQA, planning and executing player engagement campaigns in Singapore, Malaysia, and the Philippines (including in-game events and promotion), investigating product performance and user behavior, and handling other ad-hoc tasks. Prior QA or live operations experience is preferred, but fresh graduates are welcome.
Must have:
- QA or live operations experience (preferred)
- Passion for gaming & knowledge of Malaysian gaming market
- Native Bahasa Melayu speaker, proficient English
- Attention to detail & analytical skills
- Project management skills
- Content localization & LQA
Good to have:
- Proficiency in Chinese
8 skills required
Job Details
Job Description
- Operate and maintain the daily operations of the gaming product from configuration, quality assurance, live monitoring and handling (including bugs and hacks), to operational evaluation
- Coordinate configuration & QA tasks across different offices
- Collaborate with both local and global stakeholders to resolve product-related issues
- Execute content (both out and in-game items, local events) localization from English to Bahasa Melayu and conduct Localization QA (LQA) to ensure localization quality
- Basic planning and execution of campaigns in Singapore, Malaysia and Philippines to engage players and improve activeness, This includes in-game event planning, config creation, and collaboration with other offices for promotion plan and material production and performance review
- Support in-depth investigation execution into product health performance and local user behavior through local research such as interviews & FGD
- Deliver aligned results over other product-related ad hoc tasks as required
Job Requirements
- Prior experience in QA or live operations in a tech company is preferred; Fresh graduates are welcomed to apply too
- Passionate about games with basic knowledge of the gaming industry in Malaysia, preferably being familiar with popular games in the market
- Native Bahasa Melayu speaker with proficient English reading, writing and communication skills to effectively collaborate with cross-functional teams
- Highly attentive to details with proven track record in meticulous and analytical work
- Demonstrated project management skills to effectively manage multiple tasks
- Proficiency in Chinese language is a plus
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