Game Support Specialist (World of Tanks)
Job Summary
Job Description
The World of Tanks team in Belgrade is seeking a Game Support Specialist to enhance player satisfaction. This role involves supporting legendary online multiplayer games like World of Tanks, assisting users with game mechanics, property, and EULA-related issues, monitoring player compliance with game rules, and actively contributing to improving the overall customer experience.
Must have:
- Support Legendary Online Multiplayer Games - World of Tanks and etc.
- Help our users solve problems related to all aspects of game mechanics, property, and EULA
- Monitor players' compliance with key rules of the game, maintaining order, and stopping violations
- Working on improving customer experience
- Secondary or higher education (students of part-time education, as well as the last courses)
- Gaming experience in projects of different genres
- Knowledge of Russian at Upper-intermediate level and above
- Knowledge of English at Upper-intermediate level and above
- Readiness for a shift work schedule: 2/2, 08:00 – 20:00 (work might include the possibility of night shifts)
Good to have:
- Experience of working with users
- Knowledge of Wargaming products
- Experience with Outlook, Excel, Atlassian
Perks:
- Annual leave of 20 working days (additional days based on years of service at Wargaming: up to 25 days)
- Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
- Sick Leave Compensation, Maternity Leave Benefits
- Premium Private Health Insurance
- Career development and education opportunities within the company
- English clubs and platform for learning languages
- Mental well-being program (iFeel)
- Commuting allowance
- Company events
- FitPass membership
- Discounts for employees
- Personal Gaming Account
- Coffee, fruits, and snacks in the office
- On-site canteen with subsidized prices for food and drinks
- Seniority Awards
- Referral program - you can recommend the best talents to the Company and receive a reward
3 skills required
Job Details
Job Overview
World of Tanks team in Belgrade is looking for a Game Support Specialist to join us in making our players happy.
Reports to
WoT Core Team Lead
What will you do?
- Support Legendary Online Multiplayer Games - World of Tanks and etc.
- Help our users solve problems related to all aspects of game mechanics, property, and EULA
- Monitor players' compliance with key rules of the game, maintaining order, and stopping violations
- Working on improving customer experience
What are we looking for?
- Secondary or higher education (students of part-time education, as well as the last courses)
- Gaming experience in projects of different genres
- Knowledge of Russian at Upper-intermediate level and above
- Knowledge of English at Upper-intermediate level and above
- Readiness for a shift work schedule: 2/2, 08:00 – 20:00 (work might include the possibility of night shifts)
What additional skills will help you stand out?
- Experience of working with users
- Knowledge of Wargaming products
- Experience with Outlook, Excel, Atlassian
Work mode
- Onsite / Hybrid / Remote (following your preferences)
- This role isn't eligible for relocation support
Benefits
Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:
- Annual leave of 20 working days (additional days based on years of service at Wargaming: up to 25 days)
- Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
- Sick Leave Compensation, Maternity Leave Benefits
- Premium Private Health Insurance
- Career development and education opportunities within the company
- English clubs and platform for learning languages
- Mental well-being program (iFeel)
- Commuting allowance
- Company events
- FitPass membership
- Discounts for employees
- Personal Gaming Account
- Coffee, fruits, and snacks in the office
- On-site canteen with subsidized prices for food and drinks
- Seniority Awards
- Referral program - you can recommend the best talents to the Company and receive a reward
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About The Company
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