Game Support Specialist (World of Tanks)
Job Summary
Job Description
The World of Tanks team in Belgrade is seeking a Game Support Specialist to enhance player satisfaction. This role involves supporting legendary online multiplayer games like World of Tanks, assisting users with game mechanics, property, and EULA issues, and monitoring player compliance to maintain order. The specialist will also contribute to improving the overall customer experience for players.
Must have:
- Support Legendary Online Multiplayer Games
- Help users solve problems related to game mechanics, property, and EULA
- Monitor players' compliance with key rules of the game
- Work on improving customer experience
- Secondary or higher education
- Gaming experience in projects of different genres
- Knowledge of Russian at Upper-intermediate level and above
- Knowledge of English at Upper-intermediate level and above
- Readiness for a shift work schedule: 2/2, 08:00 – 20:00 (might include night shifts)
Good to have:
- Experience of working with users
- Knowledge of Wargaming products
- Experience with Outlook, Excel, Atlassian
Perks:
- Annual leave of 20 working days (up to 25 days based on seniority)
- Additional paid time off (5 Personal Days, Birthday, Marriage, Compassionate Leave)
- Sick Leave Compensation, Maternity Leave Benefits
- Premium Private Health Insurance
- Career development and education opportunities
- English clubs and language learning platform
- Mental well-being program (iFeel)
- Commuting allowance
- Company events
- FitPass membership
- Discounts for employees
- Personal Gaming Account
- Coffee, fruits, and snacks in the office
- On-site canteen with subsidized prices
- Seniority Awards
- Referral program
3 skills required
Job Details
Job Overview
World of Tanks team in Belgrade is looking for a Game Support Specialist to join us in making our players happy.
Reports to
WoT Core Team Lead
What will you do?
- Support Legendary Online Multiplayer Games - World of Tanks and etc.
- Help our users solve problems related to all aspects of game mechanics, property, and EULA
- Monitor players' compliance with key rules of the game, maintaining order, and stopping violations
- Working on improving customer experience
What are we looking for?
- Secondary or higher education (students of part-time education, as well as the last courses)
- Gaming experience in projects of different genres
- Knowledge of Russian at Upper-intermediate level and above
- Knowledge of English at Upper-intermediate level and above
- Readiness for a shift work schedule: 2/2, 08:00 – 20:00 (work might include the possibility of night shifts)
What additional skills will help you stand out?
- Experience of working with users
- Knowledge of Wargaming products
- Experience with Outlook, Excel, Atlassian
Work mode
- Onsite / Hybrid / Remote (following your preferences)
- This role isn't eligible for relocation support
Benefits
Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:
- Annual leave of 20 working days (additional days based on years of service at Wargaming: up to 25 days)
- Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
- Sick Leave Compensation, Maternity Leave Benefits
- Premium Private Health Insurance
- Career development and education opportunities within the company
- English clubs and platform for learning languages
- Mental well-being program (iFeel)
- Commuting allowance
- Company events
- FitPass membership
- Discounts for employees
- Personal Gaming Account
- Coffee, fruits, and snacks in the office
- On-site canteen with subsidized prices for food and drinks
- Seniority Awards
- Referral program - you can recommend the best talents to the Company and receive a reward
##### Please submit your CV in English to ensure smooth processing and review.
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