The Global Finance Helpdesk in Kuala Lumpur at ByteDance requires managing incoming finance inquiries, providing financial suggestions, and collaborating with global finance teams.  Responsibilities include ensuring timely and accurate responses, staying updated on internal policies, and analyzing past consultations to improve efficiency.  Proactive risk identification and reporting are crucial.  The role demands proficiency in global and in-country financial policies, processes, and systems.  Fluency in English and Mandarin is essential.  This is a non-exempt, hourly position eligible for overtime, requiring adaptability to shift work, including night shifts.

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<div class="jobDetail__1UFk5 jobDetail" style="transform: translate(0px, 0px); opacity: 1;"><div class="block-title">Responsibilities</div><div class="block-content">About the Team:
The Global Finance Helpdesk team is a sprightly team under the finance department. We are committed to providing financial consulting services for employees around the world. This position will be non-exempt (hourly) and eligible for overtime. The primary responsibility of this position is to manage the finance helpdesk and address incoming inquires during set hours.

Responsibilities:
- Address global finance inquiries in a timely and accurate manner, and provide professional financial suggestions.
- Work closely with cross-functional and global finance departments, and stay up-to-date on internal finance policies and practices; English and Mandarin will play the same important level as stakeholders and users are Mandarin instructured.
- Be proficient in the company's global and in-country financial policies, process and system, as well as other financial-related matters.
- Collect and analyze past consults to improve the team's overall efficiency and satisfaction rating.
- Identify financial risks and report urgent problems in a timely manner, and proactively make recommendations for the improvement to business management from a finance point of view.</div><div class="block-title">Qualifications</div><div class="block-content">Minimum Qualifications:
- Bachelor's degree with at least 1 to 2 years of work experience in accounting or financial services sector.
- Can adapt to shift work and accept night to morning scheduling requirements (e.g.: 23:00-07:00).
- Good logical thinking and communication skills, ability to navigate complex financial topics and translate results into recommendations.

Preferred Qualifications:
- Business oriented with a client-service mindset.
- Can work and think independently under pressure, and can also be a good team player. Self-motivated, responsible, open-minded.

#LI-Hybrid</div><div class="block-title">Job Information</div><div class="block-content block-content-jobinfo"><div class="job-info-item__UZSBL job-info-item-lang__3Il6m"><span>About Us</span><div class="template__2vEr7"><div class="editor-content" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei', 'Helvetica Neue', Helvetica, Arial, sans-serif, 'Roboto', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; color: #1f2329; word-wrap: break-word; white-space: pre-wrap;"><p style="font-size: 14px; text-align: left;">Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.<span>​</span></p></div></div></div><div class="job-info-item__UZSBL job-info-item-lang__3Il6m"><span>Why Join ByteDance</span><div class="template__2vEr7"><div class="editor-content" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei', 'Helvetica Neue', Helvetica, Arial, sans-serif, 'Roboto', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; color: #1f2329; word-wrap: break-word; white-space: pre-wrap;"><p style="font-size: 14px; text-align: left;">Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.<span>​</span></p><p style="font-size: 14px; text-align: left;">As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.<span>​</span></p><p style="font-size: 14px; text-align: left;">Diversity &amp; Inclusion<span>​</span></p><p style="font-size: 14px; text-align: left;">ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.<span>​</span></p></div></div></div></div></div>

Global Finance Helpdesk