Global Vendor Operations Lead, Google Cloud
Job Summary
Job Description
- 8+ years in vendor strategy/operations
- Experience in change management
- Data analysis skills (spreadsheets, SQL, Looker)
- Collaboration & influence skills
- Identify & solve operational gaps
- Manage vendor relationships
- Escalation point for performance issues
- Global team experience
- B2B support/offshore delivery experience
- Operational efficiency transformation experience
- GenAI tool knowledge
- Management/ops consulting experience
4 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in vendor strategy and operations, either in vendor management (working at the client) or in vendor delivery (working at the supplier).
- Experience in change management in a changing environment requiring deadline-driven focus and productivity.
- Experience with data spreadsheets, SQL, or Looker.
Preferred qualifications:
- Experience in executing operational initiatives within a global team.
- Experience in Enterprise/B2B support delivery models or offshore delivery models, operational efficiency transformation, or management/ops consulting.
- Knowledge of technologies and leveraging GenAI tools in your day-to-day to enhance the quality deliverables.
- Ability to influence without direct authority, to drive change at all levels within an organization, and to build working relationships.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
In this role, you will partner with all Cloud teams in Support, Learning, Sales and Engineering to set up new vendor engagements and improve existing ones. Google Cloud is a growing business with continuously evolving needs.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Identify operational gaps using a data-driven approach and develop innovative solutions to address these in collaboration with vendor sites and business stakeholders.
- Understand processes which impact the operation (ie. contracting, finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.
- Act as the escalation poc for internal and external escalations regarding performance or supplier relationships.
- Collaborate with executive stakeholders across a, global organization, and execute operational initiatives. Co-create with suppliers to deliver innovative solutions and tools improve customer experience and service delivery.
- Oversee the vendor network distributed across different sites or products. Own and manage the relationship with vendor service providers, own service delivery performance, partner with suppliers to ensure quality output and customer outcomes.
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