Growth Operations Lead

About the Role

We’re looking for a Growth Operations Lead to be the glue between brand, marketing, customer service, and product at a high-growth online casino startup. This is a role for a generalist unicorn—someone who’s part spreadsheet samurai, part customer whisperer, and part chaos coordinator. You’ll shape how we retain players, listen to our customers, roll out campaigns, and build a brand that people love. No casino experience required—just grit, brains, creativity, and the ability to turn disorder into momentum.

What You’ll Do

Marketing & Brand:

• Run the social media content calendar, coordinating posts, campaigns, and creator partnerships that reflect our brand voice
• Collaborate on promos, in-app messages, and seasonal offers that drive revenue and buzz
• Help shape and protect the brand, ensuring it feels coherent, fun, and irresistible across every touchpoint

Customer Retention:

• Analyze support tickets, chats, and player behavior to surface pain points and feature requests
• Design and execute retention programs, email campaigns, and loyalty nudges to keep players engaged and coming back

Product & Player Insights:

• Serve as the bridge between customers and product, championing user feedback with clarity and urgency
• Maintain a feedback loop that fuels product iterations and aligns with growth strategy
• Identify issues before they escalate, and propose data-backed solutions with measurable outcomes

Operations & Reporting:

• Use spreadsheets and dashboards to track KPIs across retention, engagement, and player experience
• Build processes where there are none. Then improve them.
• Own cross-functional initiatives that need a strong hand and a steady eye—think of yourself as the air traffic controller for growth