Job Description
As a Growth Operations Manager, you will lead and scale growth initiatives by optimizing user acquisition, engagement, and retention processes. This involves managing a high-performing team and collaborating with product, marketing, sales, and compliance teams. Key responsibilities include leading the team, developing and implementing growth strategies, managing workflows, collaborating with cross-functional teams, analyzing growth metrics, overseeing data integrity, driving process improvements, managing vendor relationships, and ensuring compliance with fintech regulations. The role requires a focus on data-driven strategies and operational excellence in a fast-paced fintech environment.
Good To Have:
- Experience with CRM and marketing automation platforms is a plus.
Must Have:
- Experience in growth operations or business operations within fintech or financial services.
- Proven experience in managing and developing teams.
- Strong analytical skills with proficiency in SQL, Excel, and data visualization tools.
- Excellent communication, project management, and stakeholder management skills.
- Knowledge of the fintech regulatory environment and compliance.
About the Role
We are looking for a Growth Operations Manager to lead and scale our growth initiatives by optimizing user acquisition, engagement, and retention processes. You will manage a high-performing team and collaborate closely with product, marketing, sales, and compliance teams to drive data-driven growth strategies and operational excellence in a fast-paced fintech environment.
Key Responsibilities
- Lead and mentor a team of growth operations professionals to achieve business growth targets.
- Develop and implement scalable growth strategies across marketing, sales, and customer success channels.
- Manage end-to-end growth operations workflows including lead management, funnel optimization, automation, and campaign execution.
- Collaborate cross-functionally with product, marketing, compliance, and finance teams to align growth initiatives with business goals and regulatory requirements.
- Analyze growth metrics and user behavior to identify opportunities, optimize campaigns, and improve ROI.
- Oversee data integrity, reporting, and performance dashboards to inform leadership decisions.
- Drive process improvements and automation to increase operational efficiency and scalability.
- Manage vendor relationships and negotiate contracts related to growth tools and services.
- Ensure compliance with fintech regulations in all growth activities.
Qualifications
- Bachelor’s degree in Business, Finance, Operations, or related field. MBA preferred.
- 5+ years of experience in growth operations, sales operations, or business operations within fintech or financial services.
- Proven experience managing and developing teams.
- Strong analytical skills with proficiency in SQL, Excel, and data visualization tools (Power BI, Tableau).
- Excellent communication, project management, and stakeholder management skills.
- Knowledge of fintech regulatory environment and compliance.
- Experience with CRM and marketing automation platforms is a plus.
- Ability to thrive in a fast-paced, dynamic environment.
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