GSOC Manager

2 Months ago • 5 Years + • Operations • $139,100 PA - $208,700 PA

Job Summary

Job Description

The GSOC Manager at PlayStation will lead the Global Security Operations Center (GSOC) program, overseeing daily operations, incident management, crisis management, travel safety, badging, and other corporate security efforts. Responsibilities include developing and implementing GSOC strategies, monitoring and analyzing risks, providing training, managing communication platforms, overseeing vendor-staffed teams, leading testing and audits, coordinating with internal teams on risk mitigation (including active shooter protocols), building and scaling the team, managing service providers, and consuming and evaluating threat intelligence. The role requires expertise in crisis management and a strong understanding of physical security risks and threats in an international context.
Must have:
  • Manage Global Security Operations Center (GSOC)
  • Incident & Crisis Management
  • Risk Assessment & Mitigation
  • Travel Safety & Security
  • Team Leadership & Management
  • Develop & Implement GSOC Strategies
  • 5+ years experience in multinational company GSOC
Good to have:
  • Intelligence function experience
  • Experience with vendor management
  • Strong presentation & writing skills
Perks:
  • Medical, dental, vision
  • Matching 401(k)
  • Paid time off
  • Wellness program
  • Sony product discounts
  • Bonus package (potential)

Job Details

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

GSOC Manager

San Mateo, CA (Collab)

Role Description:

You will work cross functionally within the Corporate Security Team, and alongside partner teams at the company to keep our employees, events, and offices safe, protect our users and facilities, all while supporting global business objectives. You will seek efficiencies in operations to enhance responsiveness to crises, as well as business as usual activities.

Responsibilities

Serve as a leader on the team, and manage our Global Security Operations Center (GSOC) program, including the day-to-day operations of the GSOC, to enable SIE business and support incident management, crisis management, travel safety and security, badging, and other Corporate Security efforts.

Plan and execute a GSOC Program strategy to optimize the efficacy of the team, systems, and processes.

Serve as the hub for monitoring, analyzing and interpretation of risks and threats that may affect the business.

Provide training and develop/enhance Standard Operating Procedures for personnel assigned to the GSOC to continuously improve GSOC capabilities.

Oversee travel safety and security protocols and processes to effectively monitor and track employee travel for potential disruptions and geopolitical risks.

Manage mass communication and near real-time monitoring platform and other tools within the GSOC to maximize their utility and function.

Oversee vendor-staffed badging team to provide effective access control and superior customer service.

Lead test and measure efforts to identify strengths and opportunities. Measures may include recurring audits, physical penetration tests, drills and exercises, and partner and stakeholder feedback.

Management of incidents, alarms, notifications, CCTV, calls/emails and other activities related to the GSOC and its role as a central monitoring station. Oversee incident and crisis response escalation process to address immediate risks.

Develop a quality assurance program for auditing and troubleshooting applications and processes with a focus on continuous improvement and early detection of potential issues.

Coordinate with internal teams to develop operational risk mitigation strategies for imminent threat scenarios, including active shooter protocols and workplace violence prevention.

Build a team that scales with the business, with a focus on global standardization and operational resilience. Proactively identify opportunities to implement process and systems enhancements and efficiencies to support business objectives.

Effectively manage service provider and contracted staff to ensure an effective risk based program operating within a developed set of standard operating procedures. Provide feedback through service level agreements, quarterly business reviews and agreed key performance indicators.

Consume and evaluate open-source information, news media, and vendor curated information, and interact with counterparts across industry, government personnel, and, when appropriate, leaders within the business.

Build complete policy and procedure guidance documents for vendor behavior, security practices, escalations, event management, crisis management, and incident documentation.

In crisis events, able to quickly provide insight and nuanced assessment of impacts to the business as leaders consider employee and company safety and shape the company’s response to disruptive, dynamic global events. Serve as primary crisis management coordinator to facilitate crisis management team’s response and actions.

Offer solutions that allow operations to continue without exposing the organization or its people to undue risk.

Oversee the development and implementation of performance metrics and associated recurring reports.

Qualifications

At least 5+ years of experience working at a multinational company, with responsibility for a global security operation center and demonstrated experience managing contracted staff.

Solid understanding of core physical security risks and threats, and experience in developing effective and measurable programs in an international setting.

Demonstrated experience leading through incidents and crises.

Great understanding of metrics collection and analysis. Superior presentation skills and writing required.

Demonstrated analytical and problem-solving skills, with the ability to assess risk and identify and implement mitigation strategies.

A strategic mindset with a service attitude, constantly working towards satisfying the needs of our customers.

Ability to manage resources to budget forecast.

Extreme organizational skills, communication skills, sound decision-making and judgement, and leadership excellence.

Nice to haves

At least 2 years in an intelligence function at a multinational company or in government.

#LI-BR1

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$139,100 — $208,700 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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About The Company

Want to take your career to the next level? Search open job vacancies at any of the Sony Interactive sites by visiting playstation.com/careers/


Sony Interactive Entertainment pushes the boundaries of entertainment and innovation, starting from the launch of the original PlayStation in Japan in 1994. Today, we continue to deliver innovative and thrilling experiences to a global audience through our PlayStation line of products and services that include generation-defining hardware, pioneering network services, and award-winning games. Headquartered in San Mateo, California, with global functions in California, London, and Tokyo, and game development studios around the world as part of PlayStation Studios, we believe that the power of play is borderless. Sony Interactive Entertainment is a wholly owned subsidiary of Sony Group Corporation.  


For more information about our company, please visit SonyInteractive.com. For more information about PlayStation products, please visit PlayStation.com.

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