Outscal Logooutscal logo

Guest Relations Host

1 Hour ago • All levels • Administrative

Job Summary

Job Description

Hong Kong Disneyland Resort seeks a full-time Guest Relations Host to handle guest inquiries, requests, and comments, exceeding expectations and maintaining Disney's service standards. Responsibilities include responding to feedback via various channels, prioritizing cases based on urgency, collaborating with other departments, assisting with group ticketing and cash handling. The ideal candidate possesses excellent written and spoken English and Chinese (Cantonese and Mandarin), professional demeanor, and proficiency in Microsoft Office applications. The role requires working various shifts, including weekends and holidays, across different resort locations.
Must have:
  • Handle guest inquiries and feedback
  • Excellent English and Chinese (Cantonese & Mandarin)
  • Proficient in Microsoft Office
  • Professional demeanor
  • Work various shifts, including weekends and holidays
Good to have:
  • Other foreign language skills
  • Hospitality/Tourism Management qualifications
  • Customer service experience

Job Details

Job Summary:

Hong Kong Disneyland Resort delivers world-class service and lifetime memories for our Guests. As a Cast Member, you will be an important part of the Disney Show. Working at Hong Kong Disneyland offers you the opportunity to participate in comprehensive training and experience excellent career development opportunities.
Interested in a career with a difference? Join us now!

Responsibilities:

  • Handling Guests’ enquiries, requests and comments
  • Achieve Disney service standard which beyond Guests’ expectation proactively
  • Reply Guests’ feedbacks via emails, letters and inbound calls
  • Ensure all incoming cases are prioritized and managed in terms of severity and urgency for efficient and effective handling
  • Work with other Line of Business to maintain consistent Guest Service standard
  • Assist in group ticketing operations with cash handling duties

Basic Qualifications:

  • Good command of both written and spoken English and Chinese (including both Cantonese and Mandarin)
  • Ability to reflect a professional image while maintaining Guest privacy
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Proficiency in computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing
  • Willingness to work at different locations in the resort area, including outdoor locations

Preferred Qualifications:

  • Ability to speak other Foreign language(s)
  • Formal qualifications from Hotel, Hospitality or Tourism Management related courses
  • Customer service oriented, experience in customer service or complaint handling
#LI-DNI

Additional Information:

SCHEDULE AVAILABILITY Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.

Similar Jobs

Mattel  Inc  - Sr Manager Human Resources - MONTOI Plant (Escobedo, Nuevo León)

Mattel Inc

Ciudad General Escobedo, Nuevo León, Mexico (On-Site)
3 Months ago
Tesla - Electrical Engineering Internship

Tesla

Brandenburg, Germany (On-Site)
1 Month ago
Trackman - Customer Service Representative

Trackman

Phoenix, Arizona, United States (On-Site)
10 Months ago
Xentrix Studios - Production – Production Coordinator

Xentrix Studios

India (On-Site)
4 Months ago
ION - Product Management Analyst

ION

Pune, Maharashtra, India (On-Site)
5 Months ago
Enphase Energy - Staff Engineer, Oracle APEX Development

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Rackspace Technology - Support Data Engineer II

Rackspace Technology

(Remote)
2 Weeks ago
ION - Application Support Analyst

ION

Milan, Lombardy, Italy (Hybrid)
5 Months ago
Definitive Healthcare - IT Support Engineer

Definitive Healthcare

Bengaluru, Karnataka, India (On-Site)
3 Months ago
IGT - Lottery Service Technician I

IGT

Virginia, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Axon - Technical Support Representative

Axon

Melbourne, Victoria, Australia (Remote)
1 Month ago
Assystems - Architect

Assystems

Navi Mumbai, Maharashtra, India (On-Site)
4 Months ago
On Location - Coordinator, Workforce Operations, MICO26 - Olympic & Paralympic Games

On Location

Milan, Lombardy, Italy (On-Site)
65 Years ago
Daybreak Game Company LLC - Senior Manager, People & Culture

Daybreak Game Company LLC

San Diego, California, United States (Remote)
4 Months ago
NinjaVan - Senior Associate I, Sales销售高级专员(华东)

NinjaVan

Xiamen, Fujian, China (On-Site)
5 Months ago
Onward Search - Senior Associate, Information Security

Onward Search

Indianapolis, Indiana, United States (Hybrid)
1 Month ago
Nintendo - Associate Account Administrator

Nintendo

Redmond, Washington, United States (Hybrid)
8 Months ago
Assystems - Chargé d'Affaires Automatisme H/F

Assystems

Cattenom, Grand Est, France (On-Site)
4 Months ago
Logitech - Anaplan model builder

Logitech

Cork, County Cork, Ireland (Hybrid)
5 Months ago
Tesla - Direct Purchasing Internship

Tesla

Brandenburg, Germany (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Hong Kong

Animoca Brands - Quant Researcher

Animoca Brands

Hong Kong (On-Site)
6 Months ago
The Walt Disney Company - Facility Asset Management Manager

The Walt Disney Company

Hong Kong (On-Site)
4 Months ago
The Walt Disney Company - Support Engineer (Quality Engineering)

The Walt Disney Company

Hong Kong (On-Site)
1 Hour ago
The Walt Disney Company - Resort Call Center Representative

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
Dun & Bradstreet - Business Development Executive (R-16659)

Dun & Bradstreet

Kowloon, Hong Kong (On-Site)
5 Months ago
Tencent - AML and Sanctions Compliance Analytics Manager

Tencent

Hong Kong (On-Site)
4 Months ago
Axinous - Account Executive - Majors

Axinous

Hong Kong (Remote)
1 Month ago
Animoca Brands - Senior Blockchain /Smart Contract Architect

Animoca Brands

Hong Kong (Hybrid)
6 Months ago
OKX - Leadership Growth Expert

OKX

Hong Kong (On-Site)
5 Months ago
The Walt Disney Company - Software Engineer

The Walt Disney Company

Hong Kong (On-Site)
19 Hours ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Larian Studios - Lead Systems Administrator

Larian Studios

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Mattel  Inc  - Accounting Administrator

Mattel Inc

Foshan, Guangdong Province, China (On-Site)
3 Months ago
Xsolla - Technical Support Specialist

Xsolla

Beijing, Beijing, China (On-Site)
3 Months ago
Nagarro - SAP BTP Architect / Technical Expert (m/f/d)

Nagarro

Germany (Remote)
5 Months ago
Scientific Games  - Field Service Technician I

Scientific Games

Arizona, United States (On-Site)
3 Weeks ago
Nagarro - (Senior) Technical Consultant Linux (m/f/d)

Nagarro

Germany (Remote)
5 Months ago
PAPAYA - QA Support

PAPAYA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Tesla - Delivery Support Advisor

Tesla

Manchester, England, United Kingdom (On-Site)
1 Month ago
Tesla - Service Advisor

Tesla

Lesquin, Hauts-de-France, France (On-Site)
1 Month ago
Every matrix - Shift Coordinator

Every matrix

Batumi, Adjara, Georgia (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

São Paulo, State Of São Paulo, Brazil (On-Site)

Hong Kong (On-Site)

Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Serris, Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Serris, Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

View All Jobs

Get notified when new jobs are added by The Walt Disney Company

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug