Guest Services Specialist

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.

We’re hiring a Guest Services Specialist to support our client, a leading American cryptocurrency exchange, at their San Francisco, CA office. This 12-month+ fully onsite opportunity is perfect for someone passionate about creating exceptional in-office experiences.

As a Guest Services Specialist, you’ll join the Workplace Experience Team to provide a world-class reception and guest experience. You’ll serve as the first point of contact for employees, visitors, and vendors, playing a key role in fostering a warm, welcoming, and well-organized office environment.

Responsibilities:

• Serve as the face of the company by managing reception and visitor registration, delivering a professional and friendly first impression.

• Build strong working relationships with employees and vendors to support a variety of workplace needs.

• Maintain the reception area to ensure it’s always clean, organized, and presentable.

• Report janitorial or maintenance needs, including spills, equipment issues, or touch-up requirements.

• Respond to internal requests through ticketing systems, email, and Slack, routing issues as needed.

• Provide administrative support to the Workplace Experience Team, including supply organization and meeting coordination.

Requirements:

• 1+ year of experience in hospitality, reception, or similar customer-facing roles.

• Strong customer service skills with a calm, professional, and friendly demeanor.

• Prior experience assisting with events.

• Excellent organizational and multitasking abilities.

• Proactive and self-motivated with the ability to work independently.

• Strong verbal and written communication skills.

• Proficient in Google Suite and Slack.

• College degree preferred.

Perks & Benefits:

• Medical, Dental, and Vision Insurance

• Life Insurance

• 401(k) Program

• Commuter Benefit

• eLearning & Ongoing Training

• Education Reimbursement

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited to create memorable in-office experiences, apply now! Our Recruitment Team will be in touch to guide you through the interview process and advocate for your success.

About Onward Search

Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing, and technology professionals. We work with our nationwide clients to continuously pipeline and fill specialized roles. As such, not all jobs contain an application deadline.

Equal Opportunity Employment

We are an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected category. Candidates must be at least 18 years old to be considered for employment.
EOE/M/F/D/V/SO

Inclusive Hiring Practices

We’re committed to making every part of our hiring process accessible and inclusive. If you need any accommodations or adjustments to support you during the application or interview process, please contact us at inclusivehiring@onwardsearch.com.

Employment Eligibility

In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States. We are unable to support 1099 / Corp-to-Corp / Independent Contractor arrangements. All freelancers will be hired as W2 employees.

Benefits

We offer medical, dental, and vision insurance as well as a 401(k) retirement plan to all eligible full-time temporary employees. Onward Search is a drug-free workplace.

Virtual Interview Process

To help streamline the hiring process and ensure a more flexible and accessible experience for all candidates, we’ve partnered with Apriora, a virtual interviewing platform. For select job openings, you may receive an invitation to interview with Alex, our virtual interviewer, via email at alex@onwardsearch.com.

Alex will guide you through a brief set of questions to help us better understand your background and interests. The virtual interview can be completed on your own time, and your responses will be reviewed by our recruiting team as part of the screening process.

To learn more about the platform, visit Apriora’s website.

Job Seeker Scam Alert

We’ve become aware of fraudulent recruiters impersonating Onward Search representatives to collect personal or financial information from potential job seekers. Please be vigilant and always protect your information. Learn more about potential threats and how to protect yourself by visiting our job seeker scam alert page.