Hardware L3 Engineer

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Hardware L3 Engineer – PSO – Hardware and Lifecycle Engineering

Location: Cebu, Philippines

Position Summary & Key Areas of Responsibility

The Hardware L3 Engineer will be based at our Cebu office in Philippines and will be a part of a globally distributed team. Focus will be around Level 3 Support for NCR Voyix products.

Required by the position is experience in the design of electronics products, product testing and lifecycle management.

The position requires conducting a thorough background investigation, documentation and characterization of a problem to provide clear actions to help drive to a solution. Documenting the problem and solutions in a knowledgebase for the customer engineers and services teams is also a must.

The Hardware L3 Engineer should be able to work independently and be able to work

with others including customer engineers, support engineers, software engineers and hardware engineers.

Key responsibilities include:

• Perform all the background investigation of a problem
• Characterize the problem and provide clear Next Actions to help drive to a solution.
• Document all known problems and solutions for a non-engineer audience
• Work with other teams e.g. Customer Engineering, Managed Services, Hardware Engineering and Software Engineering to drive to a solution

Basic Qualifications:

• BS Electronics and Communications, Electrical or IT related course.
• Excellent communication skills
• Excellent documentation skills
• At least 2-4 years’ experience in relevant field
• Knowledgeable on electronics, firmware, etc.

Preferred Qualifications:

• Experience in product development and product life cycle support
• Experience in product testing and troubleshooting

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”