Harmful Content Project Manager, Integrity Operations
Job Summary
Job Description
The Harmful Content Project Manager at Meta's Integrity Operations team works to create safe and inclusive platforms across Facebook, Instagram, and other apps. Responsibilities include understanding user behavior to drive prevention and detection solutions, collaborating with cross-functional teams (Engineering, Policy, etc.) on projects, improving support processes, and implementing content policies. The role involves analyzing support flows, recommending improvements, managing global projects, and communicating technical analyses to both technical and non-technical audiences. Exposure to graphic and objectionable content is inherent to this position. The ideal candidate will have strong project management skills, experience in operations or policy, and a passion for mitigating real-world harm.
Must have:
- 5+ years experience in Operations, Policy, or related fields
- Project management experience
- Business process analysis skills
- Complex problem-solving abilities
- Excellent communication skills
Good to have:
- 2+ years in Trust & Safety or Risk Ops
- SQL experience
- Bachelor's degree
6 skills required
Job Details
Every day, people come to Facebook, Instagram and other family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and/or build community. Within Meta our Integrity Operations team aims to create a safe, inclusive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences.
The Harmful Content Operations team within Integrity Operations strives to create safe platforms that make it impossible for dangerous organizations and individuals to operate, disrupt and prevent real world harm through connecting people in need with the resources and people who can help them best in cases of Suicide, Self injury and Eating Disorders and provide safe and interactive shared experiences in real-time to creators and audiences by creating scalable and efficient integrity solutions across all live video products.
We are seeking an experienced professional with a passion for mitigating real world harm, protecting our community and being the voice of our users. We count on our project managers to deliver both qualitative and quantitative insights into user behavior in order to drive prevention and detection solutions at scale. By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale and by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Engineering, Policy and other Facebook teams to drive operational and product development projects in a fast paced and data driven environment.
This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.
Harmful Content Project Manager, Integrity Operations Responsibilities
- Deeply understand the architecture and integration points of Facebook's community support processes, products and policies
- Help review and implement content policies that take into consideration the needs of a global community
- Work with cross-functional partners to assess support requirements for new product launches
- Analyze complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions
- Manage global and cross-functional projects to improve user experience while partnering with teams such as: Policy, Data Science, Product, Engineering, Operations and regional teams
- Use problem-solving skills to resolve large and complex business problems such gathering and analyzing relevant data to improve the overall support experience
- Drive strategy for execution, planning, measuring progress and sharing results
- Identify actionable insights, suggest recommendations and influence team strategy through effective communication
Minimum Qualifications
- 5+ years of experience working in an Operations, Policy, Policy enforcement, Legal, Analytics, Consulting, Project Management or equivalent team
- 5+ years of experience initiating and driving projects to completion with minimal guidance
- Experience doing business process analysis
- Experience solving complex problems and operating in ambiguity
- Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams
- Effective communication
- Work with potentially graphic and objectionable content
Preferred Qualifications
- 2+ years in a Trust & Safety, Risk Ops or Investigations
- 2+ years of experience with SQL
- Bachelor's degree
For those who live in or expect to work from California if hired for this position, please click for additional information.
Locations
Data Center
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$error/year to $error/year + bonus + equity + benefits
We apologize for the inconvenience, please be patient as we work to correct the issue.
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about at Meta.
Equal Employment Opportunity and Affirmative Action
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to .
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About The Company
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
We want to give people the power to build community and bring the world closer together. To do that, we ask that you help create a safe and respectful online space. These community values encourage constructive conversations on this page:
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• Comments violating our Community Standards will be removed or hidden. So please treat everybody with respect.
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