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Head - Customer Success

4 Months ago • 10 Years + • Business Development • ~ $150,000 PA

Job Summary

Job Description

As Head of Customer Success at Imagine.io, you will lead a global team, define and track performance metrics, build internal systems, manage client relationships, renew subscriptions, identify opportunities to increase profitability, collaborate with sales, and prepare account status reports. The role requires executing a strategic plan focusing on product adoption, gross renewals, and net retention improvements. Success involves scaling teams and driving customer experience strategy, creating opportunities for upselling, referrals, and client engagement. Experience leading and growing a team through process, procedure, and KPI establishment is essential.
Must have:
  • 10+ years client service experience
  • 4+ years management experience
  • Experience growing/scaling customer success teams
  • Experience building new operational processes
  • Experience driving customer experience strategy
Good to have:
  • 2+ years home furnishings or interior design industry experience
Perks:
  • Competitive salary and commission
  • Comprehensive benefits (health and dental)
  • Growth and advancement opportunities
  • Collaborative work environment

Job Details

Description

Imagine.io is a leading provider of innovative 3D design and visualization solutions, empowering professionals in retail, manufacturing, architecture, interior design and other industries to bring their concepts to life with ease. We are seeking a highly experienced and motivated Enterprise Account Executive to join our growing sales team and play a critical role in driving revenue and expanding our presence in key markets, particularly in the SaaS and e-commerce sectors.

Our Product Video - Link

To learn more, log onto our website www.imagine.io

Designation: Head - Customer Success

Job Location: Hybrid, Austin, TX, United States

Job Type: Full-Time

Pay: 150,000 USD

Start Date: ASAP

Job Summary:

As a leader in the company, you will be responsible for executing a vision and strategic plan for the customer success department with a focus on driving product adoption and growth through gross renewals and net retention improvements. An ideal candidate will have a track record of scaling teams and driving customer experience strategy while creating opportunities for upselling, referrals, and client engagement. To be successful in this role, you should have at least four years of client services experience that include leading and growing a team through establishing process, procedure, and KPIs. This is an excellent opportunity to join a successful company with a start-up vibe that has cutting-edge technology offerings and endless growth opportunities for hard-working and ambitious individuals.

Key Responsibilities:

  • Lead a growing, global customer service team
  • Adopt systems and procedures to ensure continuous improvement
  • Define and track performance metrics for customer success
  • Create internal systems and procedures to manage growth
  • Build and maintain strong, long-lasting client relationships
  • Contact clients on a regular basis to review business needs
  • Renew existing subscriptions
  • Identify opportunities to increase customer profitability
  • Work with sales team to deliver maximum customer retention and revenue
  • Upsell services to existing clients
  • Prepare reports on account status

Requirements

  • 10+ years of client service experience required
  • 2+ years of home furnishings or interior design industry experience is an added advantage
  • 4+ years of management experience required
  • Experience growing and scaling a customer success team required
  • Experience building new operational processes required
  • Experience driving customer experience strategy development required

Benefits

  • Competitive salary and commission structure.
  • Comprehensive benefits package, including health and dental. 
  • Opportunity for growth and advancement within a dynamic and innovative company.
  • Collaborative and supportive work environment.

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About The Company

We help customers create 3D images in minutes instead of hours or days compared to studio photography at a fraction of the cost. Our 3D content is proven to drastically save time and money while dramatically improving sales and profits.

You can think of us as Canva for 3D. 

Save 70% of the costs and 80% of the time creating product images 

Get a massive lift on Ecommerce conversion rates from 55% to over 500% 

Create prototypes faster and get pre-orders before manufacturing 

Produce the highest-quality photorealistic 3D images, videos, virtual showrooms, and augmented reality experiences Trusted by over 130+ leading manufacturers and retailers. 

We saw product views increase an average of 62% and as high as 350%, leading to an average sales increase of 46% for items using imagine.io 3D images.” - Justin Bowen, eCommerce Manager, The Great American Home Store imagine.io is a venture-backed startup that has raised a total of $7.5M from the top investors in the United States - Venture South, Launch, CEAS Investments, Mercato Partners, and Parkwest LLC.

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