Head of Customer Engineering III, Workspace

1 Month ago • 10-13 Years • Product Management • Business Development • $186,000 PA - $261,000 PA

Job Summary

Job Description

As Head of Customer Engineering (CE), you'll lead teams and deploy subject matter experts to advise customers on cloud workload migration. You will foster customer partnerships, provide thought leadership on cloud transformation, and partner with business leadership to define technical Go-to-Market strategies. Responsibilities include balancing technical leadership with operational excellence, resolving technical roadblocks, and working cross-functionally. The role requires leading workload and opportunity reviews, developing technical agreements and migration strategies, and collaborating with customers, partners, and prospects. You'll focus on team culture, talent strategy, and skills development to achieve successful cloud transformation outcomes.

Must have:

10+ years cloud native architecture experience
3+ years leading technical teams
Experience with device management concepts
Lead and develop customer engineering teams
Define technical Go-To-Market strategy

Good to have:

Software lifecycle experience
Experience managing sales processes
Experience presenting to executives

Perks:

Bonus
Equity
Benefits

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Job Details

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
3 years of experience leading teams in a technical customer-facing role within professional services or Sales Engineering, as a manager or as a executive manager.
Experience with device management concepts, such as API and marketplace integrations for collaboration suites, migration or change management approaches, or no-code and workflow automation services.
Ability to travel up to 40% of the time

Preferred qualifications:

Experience with software lifecycles, building tools, architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, performance management, and managing sensitive information.
Experience engaging with, and presenting to, technical stakeholders and executive leaders, tailoring/delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.

About the job

As a Head of Customer Engineering (CE), you lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $186,000-$261,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

Lead a team of Customer Engineering Managers and extended teams, focus on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate business goals.
Foster customer partnership and provide thought leadership related to cloud, transformation and industry trends.
Partner with business leadership to define the technical Go-To-Market (GTM) strategy and execution plan for the team's territories. Through planning stages, determine alignment, coverage and staffing needs across opportunities.
Balance technical leadership with operational excellence; lead workload and opportunity review meetings with sales and CE teams, and provide insight into how to achieve a technical agreement and migration strategy, work with customers, partners, and prospects.
Work cross-functionally across Google, partners, and your team to resolve technical roadblocks including capacity needs and constraints and product problems affecting customer satisfaction.