Head of Customer Migration

Job Title: Head of Customer Migration
Location: Stoke-on-Trent, UK (80% Remote)
Salary: £95,000 - £100,000 per annum + 10% bonus

Are you a dynamic leader with a passion for customer experience, transformational change, and the drive to lead a migration project? If so, we want you to join our team as the Head of Customer Migration in Nottingham.

About Us:
We are a forward-thinking and customer-centric company committed to delivering exceptional experiences to our clients. As we embark on an exciting period of growth and transformation, we are seeking a Head of Customer Migration to lead our migration project, oversee upgrades, and drive meaningful change.

Key Responsibilities:

• Lead and manage the migration project, ensuring a seamless transition for our customers.
• Oversee upgrades to our products and services to enhance the customer experience.
• Develop and implement a comprehensive customer experience strategy.
• Lead and mentor a team of dedicated professionals.
• Drive a culture of customer-centricity throughout the organization.
• Collaborate with cross-functional teams to identify and implement transformational changes.

• Proven experience in a leadership role within customer experience or a related field.
• Strong track record of successfully leading migration projects and delivering transformational change.
• Excellent communication and interpersonal skills.
• Strategic thinker with the ability to develop and execute customer experience strategies.
• Experience working in a fast-paced, dynamic environment.
• Bachelor's degree in business, marketing, or a related field (MBA preferred).

• Competitive salary of £95,000 - £100,000 per annum.
• 10% annual bonus.
• Opportunity to make a significant impact on our customer experience.
• Professional development and growth opportunities.
• Collaborative and inclusive work environment.
• Employee wellness programs.
• Flexible working options.

How to Apply:
Please submit your resume and a cover letter outlining your relevant experience and qualifications to zak@digitalwaffle.co.uk. In your cover letter, be sure to highlight your experience leading migration projects and driving transformational change.