Head of Engagement Management, Gen AI

1 Day ago • 6 Years + • $184,000 PA - $230,000 PA

Job Summary

Job Description

As the Head of Engagement Management, you will be responsible for establishing customer relationships, identifying new project opportunities, driving revenue, and maintaining quality standards. You will work closely with Scale’s Gen AI customers, managing end-to-end engagements. You will be the point of contact for Scale’s Gen AI customers, advocating for customer data leaders and engineering teams. This role involves managing operational processes, overseeing onboarding and execution of new data projects, and leading a team of Engagement Managers. You will need to understand the ML training lifecycle and build relationships with technical customers, ensuring project execution aligns with customer expectations. A blend of operations and customer management is key to success in this role.
Must have:
  • 6+ years of work experience
  • 2+ years of experience managing a team
  • Technical background (CS, Economics, Statistics, Engineering or STEM field)
  • Track record in B2B client facing roles
  • Ability to understand the ML training lifecycle
  • Great cross-functional experience and collaborative ability
  • Excellent verbal and written communications
  • Track record of structured, analytics-driven problem solving
  • A history of diligence and organization
  • An action-oriented mindset
Good to have:
  • Experience with reading SQL and/or another database language
  • Graduate degree (PhD, MS) in a STEM field
  • Work experience in a high-growth environment
Perks:
  • Comprehensive health, dental and vision coverage
  • Retirement benefits
  • Learning and development stipend
  • Generous PTO
  • Commuter stipend (may be eligible)

Job Details

Scale's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong Scale partners. As a member of our Engagement Management team, you’ll be accountable for establishing customer relationships, identifying new project opportunities, driving revenue, hitting delivery SLAs, and maintaining quality standards. You will work closely with Scale’s Gen AI customers, owning end-to-end engagements from identifying new opportunities through overseeing operations and delivery of all ongoing projects. 

You are the forefront of Scale’s contact with our Gen AI customers, working with and being an advocate for customer data leaders and engineering/operations teams. You have a strong interest in and understanding of how high-quality data can influence the development of Gen AI models. You are the voice of the customer, responsible for the execution of customer projects. Within Scale, you will work cross-functionally with Operations, Delivery, Finance, Product and Leadership to ensure that project execution and delivery is aligned with customer expectations.

The blend of operations and customer management needed to drive our most important outcomes make this a unique and exciting role at the heart of Scale’s GenAI operations. The ideal candidate is customer-driven, analytical, outcome-focused, data-oriented, and above all someone who drives and inspires results.

You will:

  • Build and drive some of our most critical operational processes: the consistent, on-time delivery of Scale product and services, and revenue consumption for our customers
  • Manage the long-term health of customers by identifying areas of risk or concern and advocating for them within Scale
  • Review, track and improve operational performances and be obsessed with continuous improvement
  • Oversee on-boarding and successful execution and ramp for new data projects
  • Work directly with customer's engineering teams on project scoping, implementation and resolving blockers, partnering when needed with customer-facing MLEs and Field Engineering at Scale
  • Create an effective feedback loop between the front line, product, strategy, and customers
  • Lead a high performing team of Engagement Managers

Ideally, you’d have:

  • 6+ years of work experience, with experience in consulting or as a technical product or program management role in industry 
  • 2+ years of experience managing a team
  • A technical background (education or professional experience with CS, Economics, Statistics, Engineering or STEM field)
  • A proven track record in B2B client facing roles and building and expanding client relationships
  • Ability to understand the ML training lifecycle and build great relationships with technical customers
  • Great cross-functional experience and collaborative ability
  • Excellent verbal and written communications
  • A track record of structured, analytics-driven problem solving
  • A history of diligence and organization across multiple work streams
  • An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results

Nice to have:

  • Experience with reading SQL and/or another database language
  • Graduate degree (PhD, MS) in a STEM field
  • Work experience in a high-growth environment

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:

$184,000 - $230,000 USD

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Similar Jobs

Zazz - Machine Learning Engineer

Zazz

(Remote)
2 Months ago
Moloco - Machine Learning Engineer, Tech Lead

Moloco

Seoul, South Korea (On-Site)
7 Hours ago
Hashlist - Senior Software Engineer (Localization & Mapping)

Hashlist

Pune, Maharashtra, India (Hybrid)
5 Months ago
ByteDance - Research Scientist Graduates, Large Language Model (Doubao) - 2025 Start

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Google - Software Engineer III, Education Scaled Deployments

Google

Mexico City, Mexico City, Mexico (On-Site)
2 Days ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Research Scientist, Multimodal Foundation Model

ByteDance

Singapore (On-Site)
6 Months ago
ByteDance - Research Scientist in Foundation Model, Music Core Machine Learning Graduates - 2024 Start (PhD)

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
ByteDance - Research Scientist, Foundation Model, Speech Understanding

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
Google - Student Researcher, PhD, Winter/Summer 2025

Google

(On-Site)
5 Months ago
ByteDance - Senior Research Scientist- Foundation Model, Generative AI

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
Hawk Eye Innovations - Senior Data Test Automation Engineer

Hawk Eye Innovations

Budapest, Hungary (Hybrid)
1 Week ago
Google - Senior Software Engineer, AI/ML GenAI, Google Cloud

Google

Sunnyvale, California, United States (On-Site)
2 Days ago
ByteDance - Research Engineer - Multimodal Model

ByteDance

Singapore (On-Site)
6 Months ago
Meta - Postdoctoral Researcher, Embodied AI (PhD)

Meta

Seattle, Washington, United States (On-Site)
5 Months ago
Scale AI - Senior Software Engineer, GenAI Violations

Scale AI

San Francisco, California, United States (Hybrid)
1 Day ago

Get notifed when new similar jobs are uploaded

Jobs in San Francisco, California, United States

Falcon X - Senior Institutional Sales Executive

Falcon X

New York, New York, United States (On-Site)
1 Day ago
Netflix - CDN Site Reliability Engineer (SRE) L4/L5

Netflix

California, United States (Remote)
4 Months ago
Google - Senior Staff Software Engineer, Google Cloud Global Networking

Google

Sunnyvale, California, United States (On-Site)
2 Weeks ago
Wildlight Entertainment - Senior Engine Tools Programmer

Wildlight Entertainment

Los Angeles, California, United States (Remote)
2 Weeks ago
Coda - Head of Sales

Coda

Los Angeles, California, United States (Hybrid)
1 Month ago
Tencent - Senior Researcher: Artificial General Intelligence (Natural Language Processing)

Tencent

Washington, United States (On-Site)
2 Months ago
The Walt Disney Company - Senior Manager, Workforce Management

The Walt Disney Company

San Antonio, Texas, United States (On-Site)
2 Months ago
New York Times - News Safety Fellow

New York Times

New York, New York, United States (On-Site)
1 Day ago
onwards Search - Integrated Marketing Program Manager

onwards Search

Hawthorne, California, United States (Hybrid)
4 Hours ago
Electronic Arts - Senior Product Manager, Player Safety

Electronic Arts

Austin, Texas, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

Doha, Doha Municipality, Qatar (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Scale AI

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug