Head of Sales & Account Management Training
Job Summary
Job Description
WebFX, a full-service digital marketing agency based in the US and recognized as a Best Place To Work, seeks a Head of Sales and Account Management Training. This role focuses on developing and delivering training programs for Account Managers within the Internet Marketing department. Responsibilities include curriculum design, training delivery, and coaching to enhance communication, consultative skills, and client relationship management. The ideal candidate will have a background in sales training and instructional design, with a passion for professional growth and a strong understanding of sales fundamentals. The position offers opportunities for career advancement in a rapidly growing company committed to strategic growth and employee development.
Must have:
- Bachelor's Degree
- 3+ years of sales experience
- 3+ years of training/coaching experience
- Passionate about helping others succeed
- Strong problem-solving skills
Good to have:
- Experience in instructional design
- Experience in training delivery
- Deep understanding of sales fundamentals
- Ability to work independently and in a team
- Adaptable to different learning styles
Perks:
- Negotiable compensation
- Career growth opportunities
- Flexible schedule
- Pet-friendly office
- Profit sharing
- On-site cappuccino machine, coffee bar, and tea bar
- Catered breakfasts, lunches, and snacks
- On-site yoga sessions
- On-site fitness center
- 150% company match of personal charity donations
- Employee wellness program with Fitbit
- Access to extensive learning library
- Humanitarian trips
- Health/Vision/Dental coverage
- New parent support
- Casual dress code
- Home buyer program
- Personal desk fund
- Green commute benefits
- Pawternity leave
- Merit-based promotions
- Generous Paid Time Off
7 skills required
Job Details
Hi there! We're WebFX, a full-service digital marketing agency based in the US. We've been 9x named the Best Place To Work in Pennsylvania, and we'd love to meet you! We are a fast-growing company that has doubled in size over the past 5 years, with talented team members now based around the globe (and representing 18+ different countries!). While we are growing at a rapid rate, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that’s where you come in!
We're looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.
Who We’re Looking For
WebFX is seeking a dynamic and experienced professional for the role of Head of Sales and Account Management Training. This role is designed for a passionate sales coach at heart—someone who thrives on helping others grow, has a background in instructional design and training delivery, and deeply understands how to cultivate high-performing client-facing professionals. As a function of our Internet Marketing department (which is the largest department at WebFX), this person will focus on the career development, growth and communication excellence of our Account Managers, equipping them with the sales tools, techniques, and communication skills to drive deep client relationships, identify opportunities, and deliver exceptional value. The right candidate will bring creativity, structure, and follow-through, along with a mastery of sales fundamentals to the role.
Core Responsibilities
Curriculum & Program Development
Build and continuously refine a robust career development training curriculum for Account Managers who are 1 year to many years into their career.
Create engaging, role-specific learning materials that emphasize communication, consultative skills, client relationship-building, and business acumen.
Incorporate diverse training methodologies including interactive workshops, role plays, micro-learning, peer reviews, and hands-on coaching.
Track impact of training on client outcomes, account growth, and individual performance.
Communication & Sales Fundamentals
Train Account Managers on core communication skills—active listening, asking high-impact questions, identifying client pain points, and articulating value clearly and confidently.
Provide frameworks and tools for Account Managers to adopt a strategic, consultative approach in their client relationships and expand client relationships through upselling and cross-selling.
Ensure all training programs reinforce clarity, empathy, influence, and persuasion as foundational communication elements.
Coaching & Feedback
Deliver 1:1 and small group coaching with a personalized approach to each team member’s growth goals and communication style.
Give frequent, high-quality feedback to reinforce strengths and address growth areas.
Guide Account Managers to self-reflect and self-correct, fostering independence and confidence.
Training Delivery & Facilitation
Lead engaging in-person and virtual training sessions that build skills and inspire confidence.
Facilitate real-world simulations and scenario-based learning tied directly to client needs and WebFX’s service offerings.
Serve as a trusted, motivating presence throughout each team member’s development journey.
Cross-Team Collaboration
Partner with Internet Marketing leadership and Team Leads to identify training needs, close skill gaps, and align development efforts with business goals. Collaborate with leadership to map out clear growth paths and skill benchmarks for Account Managers at various stages of their careers.
Stay attuned to client trends and evolving expectations, integrating those insights into training materials.
Work alongside Product and Strategy teams to ensure Account Managers remain confident in our service offerings and differentiators.
What We’re Looking For
Qualifications:
- Bachelor’s Degree - open to any field of study
- 3+ years of experience in sales, with a proven track record of meeting or exceeding sales targets
- 3+ years of experience in training, coaching, or mentoring sales teams
Qualities:
- Passionate about helping others succeed and grow professionally.
- Strong problem-solving abilities and critical thinking skills.
- Self-motivated with the ability to work both independently and as part of a team.
- Adaptable to different learning styles and personalities within the sales team.
What You’ll Get From Us!
Compensation
Negotiable, based on experience
This position can be structured as a Director, Senior Director, or VP level role based upon the candidate's previous work experience, depth of expertise, and demonstrated leadership capabilities in sales training and team development.
A Place to Grow Your Career
WebFX grew 250%+ over the past 3 years, and we promote almost exclusively internally. Merit-based promotional opportunities are abundant for new FXers who meet or exceed position performance metrics.
Why Choose WebFX?
- We've been named the Best Place To Work in Pennsylvania 9 times 🎉
- We have offices in Guatemala, South Africa, St. Petersburg FL, Ft. Myers FL, Lancaster, and York, PA! AND we're continuing to grow! 🌱📈
- Entry-level roles - over 90% of our openings are open to brand new college grads! 🎓
- Flexible Schedule (start your day between 8 and 10 am - when you do your best work!)
- Love animals? Cool, so do we! That's why we have a Pet Friendly Office 🐶
- Profit Sharing 💰
- Need that caffeine fix? On-site cappuccino machine, Little Amps Coffee Bar (with a barista!) & Tea Bar ☕
- Looking for a little extra workday fuel? Enjoy surprise catered breakfasts, lunches, mid-day snacks, and more!
- On-site Yoga sessions
- On-site Fitness Center 🏋️♀️
- 150% Company Match Of Personal Charity Donations
- Our #FXBuilds program is set to positively impact 10,000 people around the world by 2024 - and every individual FXer’s work directly contributes! 🌍
- Supplemental Insurance
- 100% Company Match 401K (up to 4%) 💰
- Generous Paid Time Off 🏖
- Employee Wellness Program, including a free FitBit and fitness challenges 👟
- Love to learn? You sound like an FXer! FXLearns Library with hundreds of personal and professional growth books with incentive program to boot 📚
- Humanitarian Trips ✈️
- Health/Vision/Dental Coverage
- New Parent Support 👶🏿👶
- Dressing up everyday not for you? We get it! Enjoy our Casual Dress Code
- Home Buyer Program 🏡
- Personal Desk Fund 💰
- Green Commute Benefits
- Pawternity Leave 🐱
- Merit-based promotions (we promote from within, you will move up and grow here!)
-The opportunity to be part of a passionate, driven team where we pride ourselves on delivering high-quality work that makes a real-world impact for our clients
Check out our culture on social media:
*You don't need to apply more than once even if you're interested in multiple positions - you can simply let us know! We consider all open roles when reviewing resumes and applications!
We have a multi-step interview process, where we focus on giving both our candidates, and ourselves, opportunities to get to know each other a bit better. While our process may be more thorough and perhaps longer than other interview processes that you've been a part of, our goal is to work together with our candidates to find a mutually beneficial fit, where a candidate is a great addition to the FXFamily, and WebFX is the right fit for their career goals. Interested in joining the FXFamily? You should definitely apply now!
WebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here!
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