Head of Services - Australia

Overall leadership:

• Lead the Australia Services income state performance, including budget development and representing Australia Services team within the APAC Region Senior Leader Team.
• Drive and own Service Business performance KPI’s Drive preventive and reactive maintenance execution for Fluence built assets and third-party assets
• Lead the end-to-end service delivery process, with a focus on the maintenance and operations of energy storage systems.
• Manage LTSA contracts, ensuring compliance with terms and conditions, and fostering long-term customer satisfaction.
• Collaborate with sales, engineering, and product teams to ensure a coordinated approach to client services, product enhancement, and contract management.

Services Execution:

• Develop and implement project plans for maintenance and operations, coordinating resources, schedules, and activities to meet project milestones and client expectations.
• Define asset management strategies while incorporating a continuous improvement approach.
• Identify  issues affecting product performance or Fluence Service and Support business performance, develop plans for resolution, socialize, execute resolution and follow up to ensure sustainability.
• Support/Lead/Facilitate internal and external Root Cause Analysis and Management of Change Activities.
• Support global services OEM suppliers’ management.
• Develop & deploy asset management strategies for customer assets.
• Collaborate with the NOC team to enhance fault recovery procedures and develop training programs for improved incident response, ensuring minimal downtime and maximum system reliability.
• Implement strategies to improve reactive maintenance procedures, reducing response times and enhancing the overall reliability of our energy storage systems

Team Management:

• Build, mentor, and lead a high-performing safety team across all organizational levels.
• Provide training, guidance, and resources to internal stakeholders to strengthen safety awareness and competencies.
• Champion a culture of accountability and continuous improvement in safety practices.

Client Relationship Management:

• Cultivate and maintain strong relationships with clients, understanding their unique needs and ensuring 100% Compliance and exceptional service delivery.
• Support in the provision technical expertise through your team to resolve complex issues, serving as a point of escalation for challenging service-related matters.

Vendor Management:

• Maintain strong relationships with equipment vendors, participating in vendor meetings and negotiations to ensure the timely resolution of technical issues and the acquisition of necessary spare parts.

Required Qualifications, skills and Experience

• Bachelor’s degree in engineering, Business Administration, or a related technical field.
• 10+ years of experience in service operations, asset management, or related roles, with a minimum of 5 years in a senior leadership capacity.
• Proven experience in managing P&L, budgeting, and financial accountability.
• Demonstrated experience in service contract management and customer relationship management.
• Prior experience working with regional or global teams, ideally within Asia Pacific Region
• Experience working with 3rd party service vendors and OEMs.
• Familiarity with renewable energy, battery storage, or similar industrial/energy infrastructure is a strong advantage
• Strong stakeholder management capabilities - comfortable in presenting to Senior Customers and Upper Management
• Effective communication skills – verbal, written, data-based, and presentation communication.
• Proven ability to lead, mentor, and develop high-performing teams – Junior to senior, office-based and Site based
• Strong strategic planning and execution skills.
• Ability to influence cross-functional stakeholders and drive alignment across regional teams.
• Demonstrated track record of building customer-focused service cultures.
• Proven strong negotiation and diplomacy skills
 

Why join Fluence:

• Access to an Employee Assistance Program (EAP) offering support for both personal and professional growth
• Flexible working arrangements, including hybrid work options to support your lifestyle
• Generous Paid Parental Leave, empowering you to balance family and work (eligible employees only)
• Mobile phone allowance for staying connected with ease
• Opportunities to benefit from performance-based bonus schemes, celebrating your contributions
• A collaborative and innovative work environment designed to nurture your success and personal growth