Head of Solution Engineering, Enterprise

Scale plays a vital role in the development of AI applications. Our customer base is growing exponentially, and you will be on the front lines, ensuring that the world's most innovative companies become passionate, lifelong Scale customers.

Our Solutions Engineers ensure customers' first experiences with Scale's technology are flawless and lead to a successful long-term partnership. Solutions Engineers partner closely with AEs to lead prospective customers through the pre-sales process, delivering customized demos and pilots to get the customer to “Product Yes”. Solutions Engineers scope customer technical requirements and input into Scale's final proposal and develop the post-sales on-boarding plan. Solutions Engineers are relentlessly curious about customer needs and pain points and employ their expert Scale product knowledge and general technical knowledge on web development and infrastructure to design solutions that best address these needs. Solutions Engineers are strong relationship builders, great project managers, and effective leaders who inspire and develop their teams.

You will:

• Lead and mentor a team of Solution Engineers, fostering a collaborative and high-performing environment.
• Partner with Scale AEs on the customer journey, delivering tailored demos and customer pilots according to requirements agreed with the customer.
• Develop technical domain expertise in Generative AI / large language model applications for Enterprise use cases, including customers in financial services, insurance, SaaS, and similar enterprises.
• Be accountable for the customer experience during new logos' pilot and closing phase.
• Interact with customers daily to understand their needs and design solutions to better serve them.
• Design, develop, and maintain playbooks, demos, and other tools for executing successful, efficient pilots.
• Work with AEs and PMs to identify customer-specific feature requests.
• Drive strategic initiatives to improve the efficiency and effectiveness of the Solution Engineering team.

Ideally, you'd have:

• Strong engineering background with prior experience working with clients in a pre or post-sales capacity to realize business goals.
• Proven track record of leading and developing technical teams.
• Prior experience developing with Python, Java and/or other web development languages.
• Experience working in enterprise SaaS, cloud tech, finance, fintech or similar industries in a technical capacity with end-customer engagement.
• A track record as a self-starter, motivated to independently unblock technical issues in the field with the customer, away from the mothership.
• Presentation skills with a high degree of technical credibility when speaking with executives and front-line engineers.
• High level of comfort communicating effectively across internal and external organizations.
• Intellectual curiosity, empathy, and ability to operate with high velocity.

Nice to haves:

• Startup experience
• Previous experience as a technical go-to-market resource.
• Experience scaling a Solution Engineering or similar technical customer-facing team.

Sales Commission: This role is eligible to earn commissions.

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision. 

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