Job Summary

Job Description

The Head of Live Casino Studio Operations will lead and optimize the daily management of live casino studio staff in Malaga, Spain. Responsibilities include managing Service Managers, Hosts, and operational teams to ensure a seamless player experience and operational efficiency. This role oversees staffing, training, compliance, and service quality, requiring close collaboration with HR, Compliance, and Technical teams. Key responsibilities involve leadership and team management, operational efficiency and performance management, and ensuring compliance and security within the studio environment. The ideal candidate will possess proven experience in a similar leadership role within the live casino or online gaming industry, strong customer service and technical support skills, and excellent leadership abilities.

Must have:

Proven experience in live casino operations leadership
Strong customer service & technical support background
Excellent leadership & team management skills
Knowledge of live casino games and procedures
Compliance and regulatory knowledge

8 skills required

8 skills required for this role

Add these skills to join the top 1% applicants for this job

excel

communication

customer-centric

resource-allocation

quality-control

resource-planning

problem-solving

team-management

Job Details

Job Description

Location: Malaga, Spain

We are looking for a Head of Live Casino Studio Operations to lead and optimize the day-to-day management of our live casino studio staff. This role focuses on managing Service Managers, Hosts, and operational teams to ensure a seamless player experience, high service standards and operational efficiency. You will oversee staffing, training, compliance and service quality, working closely with HR, Compliance and Technical teams.

Responsibilities

Leadership & Team Management

Lead and inspire Service Managers, Hosts, and operational teams, fostering a customer-centric and high-performance culture.
Oversee Risk, Training, QA, and Customer Support teams, ensuring seamless collaboration with HR, Compliance, and Technical Support.
Develop and implement staff training programs in partnership with HR and Technical Support to ensure all team members have the skills needed to excel.
Provide coaching and performance management to direct reports, setting clear expectations and ensuring consistent improvement.
Ensure efficient shift planning and resource allocation, optimizing staffing levels to maintain high service standards.

Operational Efficiency & Performance Management

Set and maintain high service standards, monitoring customer interactions and ensuring that escalations are handled promptly.
Monitor and analyse key performance indicators (KPIs), identifying trends, inefficiencies, and opportunities for improvement.
Work closely with the Technical Support and IT teams to resolve technical issues related to the live casino studio, minimizing downtime and disruptions.
Systematically review operational workflows and identify process improvements to enhance efficiency and service quality.
Ensure the reliability of equipment and technical infrastructure, coordinating with relevant departments to address any operational concerns.

Compliance & Security

Ensure all gaming policies, rules, and regulations are strictly followed across the studio, maintaining integrity and fairness.
Collaborate with the Compliance team to enforce responsible gaming initiatives, ensuring a safe environment for both players and staff.
Regularly review and update policies and procedures, ensuring they align with industry standards and regulatory requirements.

Qualifications

Be in possession of a valid working permit to work in the EU.
Be fluent in both written and spoken English.
Proven experience as a Head of Operations or similar leading role within the live casino or online gaming industry is of great importance.
Strong background in customer service management and technical support, with a track record of delivering exceptional customer experiences.
Excellent leadership and interpersonal skills, with the ability to motivate and guide a diverse team effectively.
Technical proficiency in live casino platforms, software, and technical troubleshooting.
Knowledge of live casino games and operational procedures.
Analytical mindset with the ability to leverage data for continuous improvement.
Familiarity with gaming regulations and responsible gaming practices is a plus.
Flexibility to work in a 24/7 operational environment, including weekends and holidays, where necessary.

Other information

As part of the application process, short-list candidates will be required to undergo a comprehensive background check.

Apply for this job

About us

RAW is a new studio with a conviction to create something that stands out in the sea of sameness. We develop innovative, easy-to-understand and highly entertaining slot games for the gaming industry. We were founded in March 2021, by well-known industry experts with strong investment backing.

At RAW iGaming, we believe in the fundamental principles of equality and diversity. We are committed to fostering an inclusive environment where everyone, regardless of gender, race, age, sexual orientation or beliefs, is respected and valued. This commitment is integral to our culture and drives our efforts to ensure equal opportunities and create a diverse and dynamic workforce.

Similar Jobs

BI Support Desk & Analysis PM

Next Level Business Services

Redmond, Washington, United States (On-Site)

• 3 Months ago

Senior Manager, FP&A, Content Networks & DTC

Warner Bros Games

Hyderabad, Telangana, India (Hybrid)

• 2 Weeks ago

Global E-Commerce - Buyer Experience & Seller Governance Manager

ByteDance

Taguig, Metro Manila, Philippines (On-Site)

• 3 Months ago

Technical Art Lead / Director

Virtuos

Japan (On-Site)

• 3 Months ago

Digital Marketing Manager (Search) (Cape Town)

WebFX

Cape Town, Western Cape, South Africa (On-Site)

• 3 Months ago

2025 Summer Internship - Industrial Engineering

The Walt Disney Company

Hong Kong (On-Site)

• 1 Month ago

Senior Security Operations and Incident Response Analyst

Unity

Bengaluru, Karnataka, India (On-Site)

• 8 Months ago

Global Operations, Technical Account Manager

Electronic Arts

Redwood City, California, United States (On-Site)

• 3 Months ago

Business Continuity Manager - Player Engagement

Keywords Studios (Player Support)

Pasig, Metro Manila, Philippines (Hybrid)

• 1 Month ago

Warehouse Manager

Funko

Coventry, England, United Kingdom (On-Site)

• 1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Provider Relations Intern

Dmg

Cincinnati, Ohio, United States (On-Site)

• 2 Months ago

Junior Accountant

Poki

Amsterdam, North Holland, Netherlands (On-Site)

• 7 Months ago

Senior Hard Surface Artist

Gunzilla

Kyiv, Kyiv City, Ukraine (On-Site)

• 1 Month ago

Monetization Game Designer

MyGames

(Remote)

• 1 Month ago

Business and Legal Affairs, Senior Manager

Crunchyroll

New York, New York, United States (On-Site)

• 1 Month ago

Data Scientist

DWS Group

Mumbai, Maharashtra, India (Hybrid)

• 3 Months ago

Risk and Fraud Manager

Bally's Interactive

Jersey City, New Jersey, United States (Hybrid)

• 1 Month ago

Customer Care Executive

Trek

Haryana, India (On-Site)

• 2 Months ago

Analyst Costing

Hasbro

Hai Phong, Vietnam (On-Site)

• 2 Months ago

ETIC, Project Manager (French Speaker)- Senior Associate

PwC

Cairo, Cairo Governorate, Egypt (On-Site)

• 3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Málaga, Andalusia, Spain

Senior Adobe Analytics Developer

HP

Sant Cugat Del Vallès, Catalonia, Spain (On-Site)

• 4 Months ago

TLS | Associate Legal Canarias

PwC

Las Palmas De Gran Canaria, Canary Islands, Spain (On-Site)

• 4 Months ago

Head of Engineering

The Workshop

Málaga, Andalusia, Spain (Hybrid)

• 4 Months ago

Specialist Fondos Publicos y Subvenciones Palma de Mallorca FY25

PwC

Balearic Islands, Spain (On-Site)

• 4 Months ago

Senior Game Designer

Saber Interactive

Madrid, Community Of Madrid, Spain (Hybrid)

• 4 Days ago

VP of Finance

Social Discovery Group

Spain (Remote)

• 4 Months ago

Growth Specialist

Make

Madrid, Community Of Madrid, Spain (On-Site)

• 2 Months ago

ASO Analyst

Socialpoint

Barcelona, Catalonia, Spain (Hybrid)

• 2 Weeks ago

Engine Programmer

Larian Studios

Barcelona, Catalonia, Spain (On-Site)

• 4 Months ago

Promotions Executive

Bally's Interactive

Barcelona, Catalonia, Spain (On-Site)

• 1 Month ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Pilot (HW_V&V_5)

Idea Forge

Navi Mumbai, Maharashtra, India (On-Site)

• 4 Months ago

Customer Support Team Lead - Remote

Keywords Studios (Player Support)

Tokyo, Japan (Remote)

• 3 Weeks ago

Manager- Vendor Audits (Lending)

PhonePe

Bengaluru, Karnataka, India (On-Site)

• 3 Months ago

Partner Development Manager, GenAI Operations

Scale AI

San Francisco, California, United States (On-Site)

• 3 Months ago

Future Store Manager - Portland Area

Trek

Portland, Oregon, United States (On-Site)

• 4 Months ago

Manager, Protective Services

Netflix

Los Angeles, California, United States (On-Site)

• 2 Weeks ago

Senior Consultant SAP Data Platform (Datasphere or BW) (m/f/d)

Nagarro

Germany (Remote)

• 3 Months ago

Field Service Engineer

Inspired Entertainment

Truro, England, United Kingdom (On-Site)

• 3 Weeks ago

Norwegian Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)

• 8 Months ago

Head of Risk & Trading

Fliff Inc

Philadelphia, Pennsylvania, United States (On-Site)

• 1 Month ago

Get notifed when new similar jobs are uploaded

Head of Studio Operations – Live

Job Summary

Job Description

8 skills required

8 skills required for this role

Job Details

Job Description

Responsibilities

Qualifications

Other information

About us

Similar Jobs

BI Support Desk & Analysis PM

Senior Manager, FP&A, Content Networks & DTC

Global E-Commerce - Buyer Experience & Seller Governance Manager

Technical Art Lead / Director

Digital Marketing Manager (Search) (Cape Town)

2025 Summer Internship - Industrial Engineering

Senior Security Operations and Incident Response Analyst

Global Operations, Technical Account Manager

Business Continuity Manager - Player Engagement

Warehouse Manager

Similar Skill Jobs

Provider Relations Intern

Junior Accountant

Senior Hard Surface Artist

Monetization Game Designer

Business and Legal Affairs, Senior Manager

Data Scientist

Risk and Fraud Manager

Customer Care Executive

Analyst Costing

ETIC, Project Manager (French Speaker)- Senior Associate

Jobs in Málaga, Andalusia, Spain

Senior Adobe Analytics Developer

TLS | Associate Legal Canarias

Head of Engineering

Specialist Fondos Publicos y Subvenciones Palma de Mallorca FY25

Senior Game Designer

VP of Finance

Growth Specialist

ASO Analyst

Engine Programmer

Promotions Executive

Operations Jobs

Pilot (HW_V&V_5)

Customer Support Team Lead - Remote

Manager- Vendor Audits (Lending)

Partner Development Manager, GenAI Operations

Future Store Manager - Portland Area

Manager, Protective Services

Senior Consultant SAP Data Platform (Datasphere or BW) (m/f/d)

Field Service Engineer

Norwegian Speaking Game Presenter

Head of Risk & Trading

About The Company

Head of Studio Operations – Live

Sales Executive

Integration Project Coordinator

Technical Compliance Manager

Junior Financial Accountant

Game Show Host - RAW Live

Level Up Your Career in Game Development!