Head of Trust & Safety Operations

We are looking for an experienced Trust & Safety professional with operational and people management experience to be our new Head of Trust & Safety Operations. In this role you will have the overall responsibility for leading Noice’s Trust and Safety enforcement operations.

Joining the company’s Trust & Safety leadership team early on you will have a crucial role in designing, developing, and operating a global, best-in-class Trust & Safety function that is essential for meeting Noice’s ambitious growth targets responsibly and safety.

We rely on automated systems for the bulk of our enforcement processes. However, this role will carry occasional exposure to a range of sensitive and graphic content as part of the core responsibilities, particularly in response to escalations and incidents. We strongly support the well-beign of all of our employees, and being aware of this prior to considering this role is a key first step in doing this work safely.

This opportunity to join a highly experienced and motivated team of over 70 people building a groundbreaking new “multiplayer x social” platform comes with a competitive salary and equity ownership in a well-funded and highly disruptive startup.

What you’ll be doing

• Manage and refine our 24/7 Trust & Safety enforcement operations and processes in collaboration with Trust & Safety leadership, vendor partners, and our product and engineering teams.
• Build out and manage our in-house T&S team, providing feedback to help them grow within their career.
• Review and own case escalations and incidents from vendor partners to ensure safe and effective disposition to minimize harms
• In collaboration with Trust & Safety and senior company leadership, maintain and improve on programs to ensure and protect the well-being of Noice staff and partners who have exposure to sensitive content
• Monitor and drive enforcement operations metrics to identify, recommend and improve on processes, product, enforcement and detection tools, training and policies.

What we’re are looking for

• At least three years of experience in a leadership position in charge of a Trust & Safety operational team or teams
• Demonstrated experience in building and growing effective operational teams and managing individual contributors
• Strong interpersonal and people skills that are demonstrated through experience in leading expert organizations consisting of in-house and outsourced staff
• Demonstrated experience of designing, developing and maintaining effective enforcement, appeals and quality processes and tooling
• Ability to clearly communicate your ideas and solutions and talk about them with the team, as well as produce professional documentation and updates in English
• Entrepreneurial mindset, rapid learning ability, proactiveness that give you the ability to thrive in dynamic, startup-like environments where execution speed matters and new domains need to be mastered rapidly
• Solid understanding of gamers, gaming culture, multiplayer games and of gaming content creators
• Experience managing service vendor relationships

We appreciate also

• Experience with small, rapidly growing teams or early stage software startups

First and foremost, at Noice you get to design and build a cutting edge platform that merges highly engaging game and metagame systems together with a fresh take on social and user-generated content. You will be developing a new platform from scratch using the latest technologies and working with a motivated, proactive and experienced team that has already built large software services, social platforms and at an extremely high global scale.

You will join Noice for much more than just working in a specified role. You will join early on in our mission and will participate and contribute to designing Noice, helping us improve how we work and taking ownership. We want to learn from you and share our learnings with you.

Does this sound like you? Send your CV and cover letter through the application link as soon as possible. The position will be filled as soon as a suitable candidate is found, so do not hesitate to apply!